Senior Technical Customer Support
hace 1 mes
.About usRaven Pack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content. Raven Pack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the worldWe are looking for a Senior Technial Customer Support Specialist to join Raven Pack's Customer Success team in Marbella.As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of the world's top banks and hedge funds.Responsibilities as a Senior Customer Support Specialist:- Supporting both new trials and our existing clients by developing a thorough understanding of our API products and service offerings- Write Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the Raven Pack API- Creating scripts that mirror typical client workflows in order to improve onboarding and debugging efficiency- Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL- Resolve technical issues in a timely manner using available resources within the companyRequirements:- Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems- Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit- Experience with Python-specific tooling and concepts like Pydantic & Poetry.- Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude- Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients- Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficientlyDesirable:- Previous experience working in a fintech or a Saa S company.- Major or experience in Finance or BusinessWhat's in it for you:- International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, Raven Pack takes pride in being a truly diverse global organization.- Competitive Salary: In Raven Pack, we believe that your time and experience need to be fairly rewarded.- Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.- Continuous learning: We provide the support needed to grow within the team.Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.-We are an equal-opportunity employer and value diversity at our company
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Senior Technical Customer Support
hace 2 semanas
Marbella, España Ravenpack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 2 semanas
Marbella, España Ravenpack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 1 mes
Marbella, España RavenPack A tiempo completoAbout usRaven Pack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content. Raven Pack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of...
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Senior Technical Customer Support
hace 1 mes
Marbella, España Ravenpack A tiempo completoRavenPack is the leading big data analytics provider for financial services.Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content.Our clients include the most successful hedge funds, banks, and asset managers in the world.About us RavenPack is a leading Alternative Data analytics provider for...
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Senior Technical Customer Support
hace 1 mes
Marbella, España Ravenpack A tiempo completoAbout usRaven Pack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on Raven Pack for its speed and accuracy in analyzing large amounts of unstructured content. Raven Pack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Technical Customer Support
hace 6 días
Marbella, España RavenPack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Customer Support Specialist
hace 5 meses
Marbella, España Ravenpack A tiempo completo.About usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Customer Support Specialist
hace 5 meses
Marbella, España Ravenpack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Customer Support Specialist
hace 2 meses
Marbella, España Ravenpack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Customer Support Specialist
hace 5 meses
Marbella, España Ravenpack A tiempo completoAbout us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Senior Customer Support Specialist
hace 2 meses
Marbella, España RavenPack A tiempo completoAbout usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
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Technical Support Professional
hace 1 mes
Marbella, Málaga, España Ravenpack A tiempo completoAbout Raven PackRaven Pack is a leading Alternative Data analytics provider that empowers financial professionals with speed and accuracy in analyzing large amounts of unstructured content. Financial institutions rely on Raven Pack to enhance returns, reduce risk, and increase efficiency by incorporating public information into their models or workflows.Job...
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Technical Support Specialist
hace 4 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout Raven Pack: As a leading Alternative Data analytics provider for financial services, we empower financial professionals to rely on our speed and accuracy in analyzing large amounts of unstructured content. Our clients include the most successful hedge funds, banks, and asset managers in the world.Job OverviewWe are seeking a highly skilled Senior...
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Customer Support Ambassador
hace 5 días
Marbella, Málaga, España Ravenpack A tiempo completoAbout Us at RavenPack: As a leading big data analytics provider for financial services, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Our expertise spans 20 years, with a strong presence in the finance industry. Join Our Customer Success Team: We are seeking...
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Business Development Specialist
hace 4 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout RavenPackRavenPack is a leading provider of Alternative Data analytics solutions for the financial services industry. Our clients rely on our speed and accuracy in analyzing large amounts of unstructured content. By systematically incorporating the effects of public information into their models or workflows, clients can enhance returns, reduce risk,...
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Marbella, Málaga, España Ravenpack A tiempo completoAbout Us: Raven Pack is a leading provider of Alternative Data analytics solutions for the financial industry. Our clients, top banks and hedge funds, rely on our speed and accuracy in analyzing large amounts of unstructured content. By incorporating the effects of public information into their models or workflows, clients can enhance returns, reduce risk,...
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Customer Support Ambassador
hace 11 horas
Marbella, Málaga, España Ravenpack A tiempo completoAbout UsRaven Pack is a leading provider of generative AI tools for the finance industry, empowering clients to enhance returns and reduce risk. With 20 years of experience in big data analytics, we've established ourselves as a global leader in data analytics for financial services.Our mission is to transform financial decision-making through cutting-edge...
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Customer Support Specialist: API Product Expert
hace 3 semanas
Marbella, Málaga, España Ravenpack A tiempo completoAbout Raven PackRaven Pack is a leading provider of Alternative Data analytics solutions for the financial services industry. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content. We enable clients to enhance returns, reduce risk, and increase efficiency by incorporating public information into their models or...
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Customer Support Specialist
hace 2 meses
Marbella, España RavenPack A tiempo completoAbout Us At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
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Customer Support Specialist
hace 2 meses
Marbella, España Ravenpack A tiempo completo.About UsAt RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance...
