Priority Support Engineer
hace 2 meses
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Priority Support Engineer who is ready to join our mission in creating a #CyberFit future
As a Priority Support Engineer, you will function as the main support technical expert in specific Company's products or services. Your responsibility will be to resolve the customers' technical incidents using your own expertise and extensive cooperation with the Company's Engineering departments, as well as craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), and communicate with the customers to their complete satisfaction.
Every member of our "A-Team" has an instrumental role and impact on the success of Acronis' innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
Work on resolving various technical incidents for the Company's customers involving various software, networking, and hardware environments.
Build and maintain strong relationships with customers able to thrive in the ever-changing work environment.
Stay abreast of the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of Company operations to support client requests effectively.
Interact with various departments to analyze and resolve problems.
Provide technical advice to junior staff members and review technical results, evaluations, and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.
Develop documentation regarding installation, upgrades, support, and compatibility issues.
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
Fluent French and English (both oral and written, Upper Intermediate as a minimum).
Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers.
Windows Server experience (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer).
Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers).
Ability to describe the details on technical issues in all their complexity when needed.
Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues.
Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.
Would be considered a plus if you have:
2+ years of work experience in an applicable industry and role.
Linux experience.
Awareness of Virtualization.
*Please submit your resume and application in English.
#J-18808-Ljbffr
-
Priority Support Engineer
hace 1 mes
Madrid, España Acronis A tiempo completo.Acronis is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Priority Support Engineer who is ready to join our mission in creating a #CyberFit future!As a Priority Support Engineer,...
-
Priority Support Engineer
hace 2 meses
Madrid, España Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Priority Support Engineer who is ready to join our mission in creating a #CyberFit future!As a Priority Support Engineer,...
-
Madrid, España Acronis A tiempo completo.Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Priority Support Engineer who is ready to join our mission in creating a #CyberFit future!As a Priority Support Engineer,...
-
Senior Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Acronis A tiempo completoJob Title: Priority Support EngineerAcronis is a world leader in cyber protection, empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.We are seeking a Priority Support Engineer who is ready to join our mission in creating a #CyberFit future. As...
-
Software Engineer
hace 3 horas
Madrid, Madrid, España Btd Proyectos A tiempo completoJob Title: Software EngineerJob Summary:We are seeking a highly skilled Software Engineer to join our team. As a Software Engineer, you will be responsible for designing, developing, and testing software applications.Responsibilities:* Design and develop software applications* Collaborate with cross-functional teams* Test and deploy software...
-
Technical Support Engineer, Priority Team
hace 2 meses
Madrid, España Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.We are looking for ? Technical Support Engineer who is ready to join our mission in creating a #CyberFit future!The Technical Support Engineer...
-
Support Engineer
hace 2 semanas
Madrid, Madrid, España Gitlab A tiempo completo{"title": "Support Engineer", "description": "Job SummaryGitLab is seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing exceptional customer support to our users, resolving complex technical issues, and collaborating with our development team to improve our products.Key...
-
EC&I Engineer
hace 4 semanas
Madrid, Madrid, España Veolia A tiempo completoJob Title: Control System Support EngineerCompany Description: Veolia is a leading company in ecological transformation, committed to providing complete solutions for water treatment and innovating in key areas such as sustainable development, resource, and by-product recovery.Job Description:We are seeking a skilled Control System Support Engineer to join...
-
EC&I Engineer
hace 4 semanas
Madrid, Madrid, España Veolia A tiempo completoJob Title: Control System Support EngineerCompany Description: Veolia is a leading company in ecological transformation, committed to providing complete solutions for water treatment and innovating in key areas such as sustainable development, resource, and by-product recovery.Job Description:We are seeking a skilled Control System Support Engineer to join...
-
Support Engineer
hace 4 semanas
Madrid, España Arrow Electronics, Inc. A tiempo completo**Position**: Support Engineer **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS **we are at the forefront of new internet security technology, providing businesses with...
-
Senior Process Engineer
hace 3 semanas
Madrid, Madrid, España The Chemical Engineer A tiempo completoSenior Process EngineerWe are seeking a highly skilled Senior Process Engineer to join our team at The Chemical Engineer. As a key member of our process design team, you will be responsible for leading the development of process designs for our clients in the energy transition markets.ResponsibilitiesAct as process project manager, ensuring that process...
-
Senior Process Engineer
hace 3 semanas
Madrid, Madrid, España The Chemical Engineer A tiempo completoSenior Process EngineerWe are seeking a highly skilled Senior Process Engineer to join our team at The Chemical Engineer. As a key member of our process design team, you will be responsible for leading the development of process designs for our clients in the energy transition markets.ResponsibilitiesAct as process project manager, ensuring that process...
-
Senior Systems Technical Support Engineer
hace 1 mes
Madrid, España SAS A tiempo completo: **Senior Systems Technical Support Engineer**: - Hybrid**: **Senior Systems Technical Support Engineer**: **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar...
-
EC&I Engineer
hace 3 semanas
Madrid, Madrid, España Veolia A tiempo completoJob Title: Control System Support EngineerCompany Description: Veolia Water Technologies is a leading company in the water treatment industry, committed to ecological transformation. Our mission is to provide complete solutions for water treatment, innovating in key areas such as sustainable development, resource, and by-product recovery.Job Description:We...
-
EC&I Engineer
hace 3 semanas
Madrid, Madrid, España Veolia A tiempo completoJob Title: Control System Support EngineerCompany Description: Veolia Water Technologies is a leading company in the water treatment industry, committed to ecological transformation. Our mission is to provide complete solutions for water treatment, innovating in key areas such as sustainable development, resource, and by-product recovery.Job Description:We...
-
Support Engineer
hace 3 semanas
Madrid, España Arrow Electronics, Inc. A tiempo completoSupport EngineerMadridMadrid, Community of Madrid, ES Position:Support EngineerJob Description:Our StoryWe are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.At Arrow ECS , we are at the forefront of new internet...
-
Senior Systems Technical Support Engineer
hace 1 mes
Madrid, España SAS A tiempo completoSenior Systems Technical Support Engineer Job Locations ES-Madrid | IT-Milan | DE-Heidelberg | FR-75 | BE-Tervuren Requisition ID 20062327 Job Category Technical Support Travel Requirements None Senior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We’re a leader in data and...
-
Senior Systems Technical Support Engineer
hace 1 mes
Madrid, España Sas A tiempo completoSenior Systems Technical Support Engineer Job Locations ES-Madrid | IT-Milan | DE-Heidelberg | FR-75 | BE-Tervuren Requisition ID 20062327 Job Category Technical Support Travel Requirements None Senior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support EngineerNice to meet you!We're a leader in data and AI.Through our software and...
-
Customer Support Engineer
hace 5 meses
Madrid, España Page Personnel España A tiempo completoCustomer Support Engineer / SRE que quiera trabajar en un horario de tarde (14:30 a 22:30) para cubrir la zona horaria del este y parte de la zona horaria del Pacífico. empresa dedicada a dar servicios de tecnología a diferentes cliente|plan de carrera - Dominio del entorno Linux. (4 años de experiência) - tener al menos 4 años de experiência...
-
IT Support Engineer Intern
hace 3 semanas
Madrid, Madrid, España Mygwork A tiempo completoAbout the RoleThis is an exciting opportunity to join Amazon Operations as an IT Support Engineer Intern. As a member of our team, you will gain valuable hands-on experience in a fast-paced, customer-centric environment, working alongside industry-leading engineers to solve complex technical challenges.Key ResponsibilitiesDeliver high-quality IT support to...
