Senior Client Manager International Organizations

hace 1 mes

Madrid, España Cigna A tiempo completo

The job profile for this position is Account Management (IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
Responsibilities
Be the primary point of contact and person of trust for your clients
Monitor swift implementation of new clients/services
Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
Provide consultative guidance to clients
Maximize client retention by negotiating contract renewals at sustainable rates
Learn and self-develop continuously through trainings and other learning opportunities
Participate actively in various internal projects, contributing to organisational strategy and organisational learning
Pro-actively identify and pursue up- and cross-sell opportunities
Align the company's service proposition to the client's needs while ensuring operational efficiency
Coordinate complaint and problem resolution with other departments
Profile/Skills
5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs)
Sound knowledge of Excel, Word, PowerPoint. Experience with Access is a plus
Strong technical skills including affinity with collation of data and statistical analysis. Ability to do back of the envelope underwriting calculations or legal reasonings.
Excellent knowledge of English and French. An additional language is a plus (Spanish, German, Arabic)
Most important competencies for this role
Excellent communication skills, written and verbal
Autonomous, strong organisational skills
Flexible and stress resistant
Empathic, honest, sincere and authentic
Sociable: correct, professional and at ease in contact with different stakeholders
Team player, sense of responsibility and ownership
Appreciation and respect for different perspectives and cultures
Listens attentively and responds non-defensively when given advice, instruction, or feedback
Maintains an open, friendly, and accepting demeanor when interacting with others
Takes on work and assignments with enthusiasm and a can-do attitude
Demonstrated ability to manage a considerable crisis or important challenge in an independent and efficient manner
Demonstrated ability to handle complex clients fully autonomously, while relying on the support of specialised teams in the company, in a sustainable and correct way
Pro-active and strategic thinker, taking into account the impact of decisions on the entire business segment (rather than his/her own client portfolio).
Location: not pre-defined.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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