Senior Client Manager International Organizations

hace 4 semanas

Madrid, Madrid, España Cigna A tiempo completo
Job Profile

The job profile for this position is Account Management (IC). This is a Band 4 Senior Contributor Career Track Role.

We value our talented employees, and whenever possible, strive to help one of our associates grow professionally before recruiting new talent to our open positions.

If you think the open position you see is right for you, we encourage you to apply. Our people make all the difference in our success.

Responsibilities:

  • Be the primary point of contact and person of trust for your clients.
  • Monitor swift implementation of new clients/services.
  • Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client.
  • Provide consultative guidance to clients.
  • Maximize client retention by negotiating contract renewals at sustainable rates.
  • Learn and self-develop continuously through trainings and other learning opportunities.
  • Participate actively in various internal projects, contributing to organisational strategy and organisational learning.
  • Pro-actively identify and pursue up- and cross-sell opportunities.
  • Align the company's service proposition to the client's needs while ensuring operational efficiency.
  • Coordinate complaint and problem resolution with other departments.

Profile/Skills:

  • 5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs).
  • Sound knowledge of Excel, Word, PowerPoint.
  • Experience with Access is a plus.
  • Strong technical skills including affinity with collation of data and statistical analysis.
  • Ability to do back of the envelope underwriting calculations or legal reasonings.
  • Excellent knowledge of English and French.
  • An additional language is a plus (Spanish, German, Arabic).

Most important competencies for this role:

  • Excellent communication skills, written and verbal.
  • Autonomous, strong organisational skills.
  • Flexible and stress resistant.
  • Empathic, honest, sincere and authentic.
  • Sociable: correct, professional and at ease in contact with different stakeholders.
  • Team player, sense of responsibility and ownership.
  • Appreciation and respect for different perspectives and cultures.
  • Listens attentively and responds non-defensively when given advice, instruction, or feedback.
  • Maintains an open, friendly, and accepting demeanor when interacting with others.
  • Takes on work and assignments with enthusiasm and a can-do attitude.
  • Demonstrated ability to manage a considerable crisis or important challenge in an independent and efficient manner.
  • Demonstrated ability to handle complex clients fully autonomously, while relying on the support of specialised teams in the company, in a sustainable and correct way.
  • Pro-active and strategic thinker, taking into account the impact of decisions on the entire business segment (rather than his/her own client portfolio).

Location:

not pre-defined

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