Service Delivery Senior Applications Consultant

hace 1 mes

Barcelona, España Qad A tiempo completo

Service Delivery Senior Applications Consultant
QAD is looking for a Service Delivery Senior Applications Consultant to work with the Service Delivery Extended Support Application team of QAD. If you are looking to develop a career in Cloud ERP Software business and become an expert Service Delivery Analyst for QAD's ERP software to our clients in the manufacturing area - this is the job for you You will be part of a Global Customer support team and get an opportunity to work with the colleagues working out of different countries, you will get an exposure to learn and work on different advanced technologies and expand your responsibilities within the organization
If you are looking for an opportunity to build your career in an international environment and are willing to learn about our system and functional processes, we are looking forward to receiving your candidature

The position is remote with the ability to travel to Barcelona, Spain.
What you will do:

- Detailed analysis on the reported issues reported by customers
- Provide timely solutions by completing the proper technical assessment of the reported issue
- Technical verification and triage of reported issue, refer the technical and functional specs for performing the triage
- Duplication of issue in non-production customer environments, create a proper test document and provide customer a solution in detailed steps for customer to perform one round of testing at their end
- Continuous monitoring of the incoming issues
- Process adherence for all the Service Delivery processes and guidelines
- Consult Service Delivery support team senior consultants for any queries on standard product behaviour
- Continuously providing training to the Junior team members
- Continuously learn the new concepts and prepared for new challenges for providing seamless support to Global customers
- Attend the designated training on frequent basis which would help to enhance the skills in the given job profile

What you will need:

- Graduation/Post Graduation in Computers Science/Engineering, Knowledge on ERP Lifecycle Business, Accounting. Logistics, Production Operations/Manufacturing Management, Information Technology, or equivalent or related field or equivalent corresponding relevant experience.
- Minimum 4 to 6 years relevant experience handling customer support operations
- Proper Desktop management skills, working knowledge of QAD technologies, platforms and languages i.e. Progress, Open Source technologies, Scripting, Java, HTML, XML etc, Database Management (SQL,Procedures)
- Good Analytical & Functional skills and ability to understand the business needs
- Very good command of English as well as exceptional verbal and written communication skills

Who we are:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
At QAD, we do more than sell manufacturing ERP software. We develop innovative products, foster growth and creativity, encourage collaboration and teamwork, and build strong communities across the world. The company was founded in 1979 on the foundation of helping people make their manufacturing business a success. To us, success is having happy customers, customers who love our product. And success is happy employees, who learn, grow and are connected to one another. This is what drives us. This is who we are. And we love what we do.

  • Service Delivery Senior Applications Consultant

    hace 1 mes

    Barcelona, España QAD A tiempo completo

    Service Delivery Senior Applications ConsultantQAD is looking for a Service Delivery Senior Applications Consultant to work with the Service Delivery Extended Support Application team of QAD. If you are looking to develop a career in Cloud ERP Software business and become an expert Service Delivery Analyst for QAD’s ERP software to our clients in the...

  • HCM/SF Data Management Senior Consultant

    hace 1 mes

    Barcelona, Barcelona, España Sap Se A tiempo completo

    Unlock Business Potential with SAP HCM/SF Data Management ExpertiseJob SummaryWe are seeking an experienced Senior Consultant to join our Data Management and Landscape Transformation team. As a key member of our global organization, you will work with customers to deliver cloud applications and drive business transformation.About the RoleAs a Senior...

  • IT Service Delivery Consultant Expert

    hace 3 semanas

    Barcelona, Barcelona, España Robert Walters Spain A tiempo completo

    Job OverviewThe company Robert Walters Spain is seeking a highly skilled and experienced IT Service Delivery Consultant to join their team in Barcelona. The successful candidate will play a crucial role in ensuring the technology requirements of the business are met, enabling the implementation of effective solutions.SalaryThe estimated salary for this...

  • Senior Service Delivery Lead

    hace 1 mes

    Barcelona, Barcelona, España Pccomponentes A tiempo completo

    At Pccomponentes, we're committed to revolutionizing public procurement, making it accessible and effortless for everyone involved. We're seeking a Senior Service Delivery Lead to drive process improvements, optimize resource allocation, and ensure financial control. The ideal candidate will lead a team of Service Delivery Specialists across four countries,...

  • Senior Service Delivery Manager

    hace 3 semanas

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    At Empresa Reconocida, we're committed to providing innovative healthcare solutions. Our goal is to harness data insights and leverage AI responsibly to drive business growth.About the Role:We're seeking a highly skilled Senior Service Delivery Manager to join our team in Barcelona, Spain. As a key member of our Operations Team, you will be responsible for...

  • Senior Service Delivery Manager

    hace 2 meses

    Barcelona, España Ntt A tiempo completo

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT...

  • Senior Service Delivery Manager

    hace 2 meses

    Barcelona, España Ntt Data A tiempo completo

    Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Senior...

  • Senior Service Delivery Manager

    hace 4 semanas

    Barcelona, España Ntt Data A tiempo completo

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...

  • Senior Service Delivery Manager

    hace 1 mes

    Barcelona, España Ntt Data A tiempo completo

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • IT Service Delivery Consultant

    hace 1 mes

    Barcelona, Barcelona, España Robert Walters Spain A tiempo completo

    Job SummaryWe are seeking an experienced IT Service Delivery Consultant to join our team at Robert Walters Spain. As an IT Service Delivery Consultant, you will be responsible for ensuring that the technology requirements of the business are understood and implemented at an appropriate level of risk and cost.Key ResponsibilitiesEnsure delivery of technology...

  • Senior Service Delivery Manager

    hace 4 semanas

    Barcelona, España Ntt Data A tiempo completo

    Job DescriptionMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion; it's a place where you can grow, belong, and thrive.Your day at NTT DATA The...

  • Senior Service Delivery Manager

    hace 2 meses

    Barcelona, España NTT A tiempo completo

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...

  • Senior Service Delivery Manager

    hace 1 mes

    Barcelona, España NTT DATA A tiempo completo

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Senior Service Delivery Manager

    hace 4 semanas

    Barcelona, España Ntt Data A tiempo completo

    Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion; it's a place where you can grow, belong, and thrive.Your day at NTT DATAThe...

  • Senior Service Delivery Manager

    hace 4 semanas

    Barcelona, España NTT DATA A tiempo completo

    Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion; it’s a place where you can grow, belong, and thrive.Your day at NTT DATAThe...

  • Senior Service Delivery Manager

    hace 4 semanas

    Barcelona, España NTT DATA A tiempo completo

    Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion; it’s a place where you can grow, belong, and thrive. Your day at NTT...

  • Senior Service Delivery Manager |

    hace 1 mes

    Barcelona, España Ntt A tiempo completo

    .JOB DESCRIPTIONMake an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong, and thrive.Your day at NTT...

  • Senior Service Delivery Leader

    hace 4 semanas

    Barcelona, Barcelona, España Ntt A tiempo completo

    About the RoleAs a Senior Service Delivery Manager at NTT DATA, you will oversee the end-to-end delivery of managed services contracts, ensuring client satisfaction and exceeding expectations. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts...

  • Senior Service Delivery Manager

    hace 2 meses

    Barcelona, España NTT DATA A tiempo completo

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • HR Service Delivery Manager

    hace 3 semanas

    Barcelona, España BIPO SERVICE A tiempo completo

    **Company Description** BIPO specializes in delivering global payroll and people solutions to help businesses thrive in today's international market. Our suite of Human Capital Management (HCM) solutions, including BIPO HR Management System (HRMS), Athena BI, Global Payroll Outsourcing (GPO) service, and Employer of Record (EOR) technology platform, offers...