Senior Service Delivery Manager |
hace 5 días
.JOB DESCRIPTIONMake an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong, and thrive.Your day at NTT DATAThe Senior Managed Services Client Delivery Specialist is an advanced subject matter expert, responsible for overseeing the end-to-end delivery of managed services contracts to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross-functional teams to ensure client expectations are met and exceeded. This role takes responsibility for service delivery and contract profitability for their assigned client contracts. These clients require service delivery that is complex to highly complex by nature and are typically across multiple sites and/or service offerings.What you'll be doingResponsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).Acts as the primary point of contact for client inquiries, escalations, and feedback.Understands client business needs and objectives to tailor required services accordingly.Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.Collaborates with technical teams to resolve client issues and incidents promptly.Monitors and assesses client satisfaction regularly through feedback mechanisms.Takes proactive measures to address client concerns and continuously improve service quality.Develops account plans and strategies to enhance client engagement and retention.Identifies opportunities for upselling or cross-selling additional services.Manages the implementation of new services, upgrades, and projects for clients.Coordinates project timelines, resources, and deliverables to ensure successful outcomes.Ensures that service delivery aligns with contractual agreements and compliance requirements.Consults with the legal team to ensure that all contract escalations are addressed with contract governance.Monitors and reports on contract performance.May oversee financial aspects of client accounts, including budgeting and forecasting.May manage billing and invoicing processes.Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.Identifies and mitigates risks associated with service delivery and client relationships.Develops contingency plans for potential disruptions.Maintains accurate records, client documentation, and incident reports
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Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Ntt A tiempo completoJob Title: Senior Service Delivery ManagerAt NTT DATA, we're seeking a highly skilled Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to our clients. As a key member of our team, you'll be responsible for ensuring that services are delivered according to agreed service definitions and Service Level Agreements...
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Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España Ntt A tiempo completoJob Title: Senior Service Delivery ManagerAt NTT DATA, we're seeking a highly skilled Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to our clients. As a key member of our team, you'll be responsible for ensuring that services are delivered according to agreed service definitions and Service Level Agreements...
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Senior Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España NTT A tiempo completoAbout the RoleThe Senior Service Delivery Manager is a key position at NTT DATA, responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, with a focus on client satisfaction and service level agreements.Key Responsibilities:Responsible for...
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Senior Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Ntt Global A tiempo completoDeliver Exceptional ServiceAs a Senior Service Delivery Manager at NTT DATA, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a high level of technical expertise and excellent communication skills to ensure that client expectations are met and exceeded.Key...
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Senior Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Ntt Global A tiempo completoJob SummaryAs a Senior Service Delivery Manager at NTT DATA, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a high level of technical expertise and excellent communication skills to ensure client satisfaction and protect the company's reputation.Key ResponsibilitiesResponsible...
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Senior Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Ntt Data A tiempo completoRole OverviewThe Senior Service Delivery Manager is a key member of our team, responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a high level of technical expertise, as well as excellent communication and project management skills.Key ResponsibilitiesResponsible for client satisfaction by...
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Senior Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España NTT A tiempo completoAbout the RoleNTT DATA is seeking an experienced Senior Service Delivery Manager to lead the delivery of managed services to clients. This role requires a strong ability to manage a coordinated delivery of service, advanced analytical mindset, and excellent communication, negotiation, and problem-solving skills.Key Responsibilities:Ensure client satisfaction...
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Senior Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Ntt Data A tiempo completoAbout the Role:The Senior Service Delivery Manager is a key position within Ntt Data, responsible for overseeing the end-to-end delivery of managed services contracts to clients.This role requires a strong ability to manage a coordinated delivery of service, with a passion for service delivery and a commitment to succeed.Key Responsibilities:Responsible for...
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Senior Service Delivery Manager
hace 3 semanas
Barcelona, España Ntt Data A tiempo completo.Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...
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Senior Service Delivery Manager
hace 3 semanas
Barcelona, España Ntt Global A tiempo completo.Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...
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Senior Service Delivery Manager
hace 3 semanas
Barcelona, España Ntt Data A tiempo completo.Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...
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Senior Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Ntt Global A tiempo completoJob SummaryNTT DATA is seeking a highly skilled Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, advanced analytical mindset, and excellent communication, negotiation, and problem-solving skills.Key Responsibilities•...
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Service Delivery Manager
hace 1 mes
Barcelona, España British Airways Plc A tiempo completoCargo Looking for a challenge in one of the world's largest airfreight logistics organisations?At IAG Cargo, we're in the business of moving things.From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.As the logistics and cargo...
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Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España NTT A tiempo completoAbout the RoleThe Senior Service Delivery Manager is a key position within our organization, responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a strong ability to manage a coordinated delivery of service, with a focus on ensuring client satisfaction and meeting service level agreements...
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Senior Service Delivery Manager
hace 4 semanas
Barcelona, Barcelona, España NTT A tiempo completoAbout the RoleThe Senior Service Delivery Manager is a key position within our organization, responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a strong ability to manage a coordinated delivery of service, with a focus on ensuring client satisfaction and meeting service level agreements...
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Senior Service Delivery Manager
hace 4 semanas
Barcelona, España NTT Global A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...
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Senior Service Delivery Manager
hace 4 semanas
Barcelona, España Ntt A tiempo completoJOB DESCRIPTION Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe...
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Senior Service Delivery Manager
hace 4 semanas
Barcelona, España NTT DATA A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior...
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Senior Service Delivery Manager
hace 3 semanas
Barcelona, España Ntt Data A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATA The Senior...
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Senior Service Delivery Manager
hace 3 semanas
Barcelona, España Ntt A tiempo completoJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT...
