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Nordic Baltic Customer Experience
hace 2 meses
.Do you dare to lead the digital transformation to create a more sustainable world?At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet youWe are currently seeking for a Nordic Baltic Customer Experience & Analytics Manager to drive our digital customer experience forward in the Nordic Baltic region and lead our newly established Sales & Marketing Insights & Analytics team. You will be working for the Nordic Baltic Zone reporting to the Nordic Baltic Digital Marketing Director based in our office in Stockholm, Sweden or in Barcelona, Spain.In this role you will be joining us on our exciting journey towards a more sustainable future. You will be responsible for customer journey strategies that drive our customer experience forward across multiple businesses. You will also lead our newly established Insights & Analytics team, dedicated to interpreting data on sales & marketing performance and turning it into actionable insights and recommendations for the commercial organization to drive real best-in-class business results.As a person, you are eager to understand and learn about the business, our commercial organization and our customers. You take pride in designing digital customer journeys together with your commercial stakeholders and the Digital Marketing team, and you know how to animate and engage your colleagues through data driven insights. You take action to optimize the customer journey to drive customer engagement, across platforms, marketing campaigns, product experiences and sales and partner interfaces.Key Responsibilities:Customer Journey MappingsTogether with the Digital Marketing Director, you are responsible for ensuring clear and ambitious customer journeys across all businesses and customer types in the Nordic Baltic Zone.Animate the country and channel management teams around customer journey mappings, furthermore you follow-up on findings, recommendations and outcomes from journey mappings.Acting as a critical link between the Digital Marketing organization and businesses to ensure journey mappings are conducted and acted upon.Support journeys mappings and strategies by delivering relevant datapoints and insights from the Sales & Marketing Analytics team.Sales & Marketing Insights & AnalyticsLead and develop the Sales & Marketing Insights & Analytics hub in Barcelona, Spain with five team members supporting the Nordic Baltic zone
