Aplicar En 3 Minutos: Customer Service Agent

hace 5 días

Barcelona, España Exoticca A tiempo completo

What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we offer?As a Customer Success Agent of the Exoticca team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Customer department.What will you do?Provide pre-departure customer support: Answer incoming calls and emails.Provide destination and trip information.Help with visas and country-specific entry requirements.Add or remove excursions.Make cancellations, service amendments and refund requests.Provide information about land and flight services.Help to solve confusion or problems with customer bookings.Provide in-destination customer support: Handle incoming calls, emails and Whatsapp messages.Support customers with flight delays or cancellations.Provide information about daily activities whilst in the destination.Manage communication about crisis situations.Achieve targets: such as Productivity (number of calls and emails answered), Quality Assurance score, etc.Stay up to date with ever-changing processes, procedures and policies in a dynamic and growing start-up environmentMinimum Requirements:+2 years of contact centre and/or customer service experience. Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential. Master at communication, listening and soft skills Able to assess a caller's needs and provide appropriate recommendations. Night shift availability: you can work polyvalent schedules, including evenings, weekends, and holidays. Fluency in French; we have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US and CA.Preferred Qualifications:Degree in Hospitality, Travel, Tourism, or any relevant field. Experience with CRM management. Sound knowledge of travel trends.What we offer:Competitive compensation package in line with job responsibilities and experience. Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee. Hybrid work model: Offices in Barcelona city.#J-18808-Ljbffr

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