Customer Representative

hace 7 días


Málaga, España Cataloxy A tiempo completo

Ofertas de empleo Customer Representative (Finnish-speaking) - On-Site SP02Publicada: 13.12.2024. Actual hasta: 27.12.2024Customer Representative (Finnish-speaking) - On-Site SP02, MálagaSalario: a convenirDescripción de la ofertaEtsimme suomenkielisiä asiakasneuvojia Specsaversin Málagan toimipisteeseen Jos nautit toisten auttamisesta ja käytät mielelläsi puhelinta ja tietokonetta osana päivittäistä työtäsi, meillä on sinulle jännittävä työ energisessä ja mielenkiintoisessa työpaikassa, jota ympäröivät asiantuntevat kollegat.Palveluneuvojan roolissa vastaat saapuviin puheluihin, teet ulossoittoja olemassaoleville asiakkaillemme sekä käsittelet chat-kanavaa. Autat asiakkaita heidän kysymyksissään liittyen tilauksiin ja tuotteisiin, samalla mahdollistaen asiakasyrityksemme laatimien tavoitteiden saavuttamisen.Isona osana työtäsi on varmistaa, että asiakas saa maailmanluokan palvelua, sekä sitoa pitkäaikaisia asiakassuhteita.Työtehtävät:Saapuviin puheluihin vastaaminen ja chat-kanavan yhteydenottoihin vastaaminenYlivuotopuheluiden käsittely myymälöistä sekä asiakaskyselyiden lähettäminen CRM-järjestelmän kauttaKeskitymme tarjoamaan erinomaisia asiakaskokemuksia jokaisessa asiakaskontaktissa - mukaan lukien asiakastyytyväisyyden jatkuva parantaminenNoudattaa hanketta varten luotuja prosesseja ja menettelyjäKyky käsitellä tulevaisuudessa sosiaalisen median ja sähköpostin välityksellä tulevia yhteydenottopyyntöjäTöihin saapuminen ajoissa ja töiden aloitus sovittuna ajankohtanaTiimityöskentely ja asetettujen tavoitteiden saavuttaminenTietoa sinusta:Puhut ja kirjoitat sujuvasti suomea ja englantia, koulutus on englanninkielinenHyvä kokemus tietokone- ja CRM-järjestelmien kanssa työskentelystä ja kyky hallita useita järjestelmiä samanaikaisestiKehität jatkuvasti tietämystäsi Specsaverin palveluista, prosesseista ja tuotetarjonnastaSinulla on hyvät palvelutaidot, kärsivällisyyttä ja osaat käsitellä tyytymättömiä asiakkaita ammattimaisesti ja myönteisestiOlet avoin jatkuvasti muuttuvalle työympäristölleTarjoamme:Espanjalaisen työsopimksen, johon sisältyvät kaikki edutTyösopimus kattaa Espanjan sairausvakuutusjärjestelmänErittäin hyvät mahdollisuudet urakehitykseenHoukuttelevan bonusjärjestelmänVakituinen työsuhdePalkallinen koulutusPalkalliset vapaapäivät (4 viikkoa + 4 päivää / kalenterivuosi)Moderni toimisto, jossa on avoin ja miellyttävä ilmapiiriTyöajat: vaihtelevat työajat maanantaista perjantaihin klo 08:00-16:00 välilläJos tunnistat itsesi yllä olevassa kuvauksessa ja haluat liittyä tiimiimme, lähetä CV:Si jo tänäänALKU: välittömästiSIJAINTI: Malaga, BenalmádenaTYÖPAIKAN TYYPPI: kokoaikainen#J-18808-Ljbffr



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