Customer Success Manager
hace 1 mes
.We are looking for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that our customers get the most out of using our product.If you love happy users, engaged companies, and successful customers, this is your role You'll become a Landbot expert and use that knowledge to advise over 3,500 customers on how to successfully use Landbot to achieve their goals.You will spend time doing the following:Planning, executing, and iterating Customer Retention strategies to ensure financial health.Responding to incoming requests for assistance via email, chat, and video call from Managed Accounts.Reporting customer feedback/issues to departments such as Product, Finance, Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences.Key Responsibilities in order of relevance:Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals.Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth.Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans.Reporting and Analysis: Provide regular reports on customer engagement, success metrics, and areas for improvement to internal teams and leadership.Minimum Requirements:Fluency in English & Spanish; Eligibility to work in Spain.Excellent customer relationship skills; High levels of organization in your workflows; Experience in technologyand SaaS; Knowledge and passion for no-code technology; Excellent problem-solving, project management, and analytical thinking skills; Deep understanding of the main startup metrics/KPIs.Bonus Points:Any other languages will be a plus.Technical knowledge and a genuine interest in AI products and Meta suite is a plus.If we'd have to choose a word that should define each and every team member in Landbot, it would be proactiveness.Hiring Process:HR interview to discuss your background and concerns.Role-play & Team interview to assess your customer success knowledge and skills.Meet the VP Success & Sales for an initial interview.Meet the CEO.Benefits:Hybrid culture or full remote (or both).Great company culture with a young, upbeat, and international work environment.Open vacation policy and flexible holidays
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Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Hp A tiempo completoJob Description for Customer Success ManagerHP is a global technology company with a strong presence in over 170 countries. We provide innovative solutions to help people and businesses succeed. As a Customer Success Manager, you will play a critical role in implementing our pricing tool and ensuring customer satisfaction.Key Responsibilities:Build and...
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Customer Success Manager
hace 4 meses
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
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Customer Success Manager
hace 6 meses
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
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Customer Success Manager
hace 6 meses
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
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Customer Success Manager
hace 1 mes
Barcelona, España Altruistiq A tiempo completo.Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...
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Customer Success Manager
hace 1 mes
Barcelona, España Altruistiq A tiempo completo.Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...
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Customer Success Manager
hace 1 mes
Barcelona, España Clarivate A tiempo completo.We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
hace 2 meses
Barcelona, España Altruistiq A tiempo completoThis is a fast-paced startup environment, and we expect our Customer Success Managers to be able to support the customer journey from end to end. We will be honest: this role will be demanding, and at times highly stressful. It also promises to be uniquely rewarding for those that meaningfully contribute to nurturing and growing customer accounts._ **The...
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Customer Success Manager
hace 3 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
hace 1 mes
Barcelona, España Landbot A tiempo completo.Landbot is the most powerful no-code chatbot builder.Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.Core ValuesWe're on the lookout for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that...
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Customer Success Manager
hace 4 semanas
Barcelona, España Clarivate A tiempo completo.We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
hace 6 meses
Barcelona, España Applied Software Technology A tiempo completoSpain - Sales - 1440 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the...
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Customer Success Manager
hace 8 meses
Barcelona, España Graitec A tiempo completoAbout Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...
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Customer Success Manager
hace 2 meses
Barcelona, España Guesty A tiempo completo.Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of...
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Customer Success Manager
hace 1 mes
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
hace 1 mes
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
hace 1 mes
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
hace 1 mes
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
hace 1 mes
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
hace 6 meses
Barcelona, España Qlik A tiempo completo**What makes us Qlik**?** Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven...
