Director Global Digital Customer Engagement |
hace 2 días
.The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.
The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision and roadmaps.
With expertise in customer experience (CX), data, and technology, the Product Director drives a product attitude, steers cross-functional collaboration, and fosters continuous evolution of the engagement model.Key ResponsibilitiesStrategic LeadershipAct as the voice of the business and markets in shaping the Customer Engagement roadmap.Balance short-term market needs with medium- to long-term enterprise objectives.Champion a product mentality, encouraging iterative evolution and innovation of the Customer Engagement Model.Drive alignment across product owners, ensuring cohesion and shared direction in execution.Backlog Management and PrioritizationOwn and prioritize the Customer Engagement Model backlog based on business value and impact metrics.Collaborate with cross-functional teams, including Global Commercial IT and Global Commercial Operations, to define model component requirements.Ensure deliverables align with the agreed strategic vision and partner expectations.Program and Project ManagementHandle delivery of backlog items across a multi-functional team spanning MCs, Regions, and global partners (100+ individuals).Oversee Agile team capacity and sprint planning to ensure timely delivery of high-priority increments.Identify and address risks or blockers, enabling seamless delivery.Organize and facilitate Scrum meetings, sprint reviews, and planning sessions as needed.Partner EngagementServe as the primary point of contact for key partners, ensuring alignment with IBEX Digital & Innovation Directors, Omnichannel Strategists, GCIT and GCO teams.Maintain open channels for frequent and consistent reporting to leadership and collaborators.Drive proactive dialogue with internal customers to represent their needs effectively.Performance MonitoringEstablish and track measurement plans to assess component impact and optimization opportunities.Ensure clear visibility of progress and outcomes for leadership and cross-functional collaborators.Required Skills and QualificationsTechnical ExpertiseStrong understanding of Agile methodology and tools (e.G., JIRA).Knowledge of CX principles, customer journey mapping, and related technical concepts.Consistent track record to produce Agile reports independently and oversee sprint planning processes.Project and Program ManagementDemonstrated ability to handle complex, interdependent workstreams effectively.Hands-on experience in resource allocation and capacity planning.Strong project management skills, ensuring timely and efficient delivery
-
Director Global Digital Customer Engagement
hace 4 días
Barcelona, España Ares Consultores A tiempo completo.The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Director Global Digital Customer Engagement
hace 4 días
Barcelona, España Ares Consultores A tiempo completo.The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Director Global Digital Customer Engagement
hace 3 semanas
Barcelona, España AstraZeneca A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Director Global Digital Customer Engagement
hace 2 horas
Barcelona, España Ares Consultores A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision and...
-
Director Global Digital Customer Engagement
hace 1 hora
Barcelona, España Ares Consultores A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Director Global Digital Customer Engagement |
hace 3 horas
Barcelona, España Ares Consultores A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Director Global Digital Customer Engagement
hace 2 horas
Barcelona, España ARES CONSULTORES A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Director Global Digital Customer Engagement |
hace 1 hora
Barcelona, España ARES CONSULTORES A tiempo completoThe Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...
-
Global Customer Engagement Lead
hace 3 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the Role:">The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. As a Global Customer Engagement Lead, you will contribute to driving strategic initiatives that will contribute to the growth and scalability of our Client Delivery Engagement Shared Services...
-
Barcelona, España Gartner A tiempo completoAbout the RoleWe're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...
-
Barcelona, España Gartner A tiempo completoAbout the Role We're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...
-
Barcelona, España Gartner A tiempo completo.About the Role We're looking for a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team. Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft,...
-
Global Customer Engagement Manager
hace 1 semana
Barcelona, Barcelona, España Docplanner A tiempo completoJob Summary: We are seeking a proactive and experienced Customer Marketing Specialist to join our marketing team in Docplanner. The ideal candidate will have a strong background in customer marketing within the SaaS industry, with a particular focus on upsell and cross-sell initiatives. This role will be crucial in developing and executing global marketing...
-
Product Manager
hace 1 día
Barcelona, España Bayer A tiempo completo**Product Manager - Customer Engagement** **Purpose**: The Product Manager - Customer Engagement will report to the Head of Fragmented Sales Activation and has full accountability for delivering the overall technical solutions, inclusive of required data sets, for Club Bayer and future HCP engagement products. Work closely with key country teams and our...
-
Director of Customer Engagement Solutions
hace 3 semanas
Barcelona, Barcelona, España Gartner A tiempo completoAbout the RoleWe are seeking a seasoned Senior Research Director with expertise in CRM customer engagement centers and digital customer service platforms to join our research team. The ideal candidate will have in-depth knowledge of leading vendors such as Salesforce, Microsoft, Oracle, and others, as well as experience with omnichannel orchestration, case...
-
Social Media
hace 3 semanas
Barcelona, España Global Human Consultants A tiempo completo.Solicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing Manager Sobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
-
Social Media
hace 3 semanas
Barcelona, España Global Human Consultants A tiempo completo.Solicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
-
Social Media
hace 3 semanas
Barcelona, España Global Human Consultants A tiempo completo.SolicitarOportunidad Laboral: Social Media & Customer Engagement ManagerUbicación: BarcelonaDepartamento: MarketingReporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
-
Senior Research Director
hace 3 semanas
Barcelona, Barcelona, España Gartner A tiempo completoAbout the RoleWe're seeking an exceptional Senior Research Director to join our Customer Service and Support Technology research team, focusing on CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies. The ideal candidate will have expertise in CRM Customer Engagement Center vendors like Salesforce,...
-
Social Media
hace 3 semanas
Barcelona, España Global Human Consultants A tiempo completoSolicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...
