Director Global Digital Customer Engagement

hace 3 días

Barcelona, España Ares Consultores A tiempo completo

.The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.
The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision and roadmaps.
With expertise in customer experience (CX), data, and technology, the Product Director drives a product attitude, steers cross-functional collaboration, and fosters continuous evolution of the engagement model.Key ResponsibilitiesStrategic Leadership Act as the voice of the business and markets in shaping the Customer Engagement roadmap.Balance short-term market needs with medium- to long-term enterprise objectives.Champion a product mentality, encouraging iterative evolution and innovation of the Customer Engagement Model.Drive alignment across product owners, ensuring cohesion and shared direction in execution.Backlog Management and Prioritization Own and prioritize the Customer Engagement Model backlog based on business value and impact metrics.Collaborate with cross-functional teams, including Global Commercial IT and Global Commercial Operations, to define model component requirements.Ensure deliverables align with the agreed strategic vision and partner expectations.Program and Project Management Handle delivery of backlog items across a multi-functional team spanning MCs, Regions, and global partners (100+ individuals).Oversee Agile team capacity and sprint planning to ensure timely delivery of high-priority increments.Identify and address risks or blockers, enabling seamless delivery.Organize and facilitate Scrum meetings, sprint reviews, and planning sessions as needed.Partner Engagement Serve as the primary point of contact for key partners, ensuring alignment with IBEX Digital & Innovation Directors, Omnichannel Strategists, GCIT and GCO teams.Maintain open channels for frequent and consistent reporting to leadership and collaborators.Drive proactive dialogue with internal customers to represent their needs effectively.Performance Monitoring Establish and track measurement plans to assess component impact and optimization opportunities.Ensure clear visibility of progress and outcomes for leadership and cross-functional collaborators.Required Skills and Qualifications Technical Expertise Strong understanding of Agile methodology and tools (e.G., JIRA).Knowledge of CX principles, customer journey mapping, and related technical concepts.Consistent track record to produce Agile reports independently and oversee sprint planning processes.Project and Program Management Demonstrated ability to handle complex, interdependent workstreams effectively.Hands-on experience in resource allocation and capacity planning.Strong project management skills, ensuring timely and efficient delivery

  • Director Global Digital Customer Engagement |

    hace 3 días

    Barcelona, España Ares Consultores A tiempo completo

    .The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...

  • Director Global Digital Customer Engagement |

    hace 3 días

    Barcelona, España Ares Consultores A tiempo completo

    .The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...

  • Director Global Digital Customer Engagement |

    hace 4 días

    Barcelona, España buscojobs España A tiempo completo

    Director Global Digital Customer Engagement | (YH901) Barcelona EUR 70.000 - 90.000 The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business...

  • Director Global Digital Customer Engagement |

    hace 3 días

    Barcelona, España Ares Consultores A tiempo completo

    The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision and...

  • Director Global Digital Customer Engagement

    hace 3 días

    Barcelona, España Ares Consultores A tiempo completo

    The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...

  • Director Global Digital Customer Engagement

    hace 3 días

    Barcelona, España Ares Consultores A tiempo completo

    The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision and...

  • Director Global Digital Customer Engagement |

    hace 3 días

    Barcelona, España Ares Consultores A tiempo completo

    The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team.The role ensures that the highest business priorities are met by aligning the Customer Engagement model backlog with enterprise vision...

  • Director Global Digital Customer Engagement

    hace 4 días

    Barcelona, España buscojobs España A tiempo completo

    Barcelona EUR 70.000 - 90.000 The Customer Engagement Model Product Director acts as the critical link between internal customers (MCs IBEX Digital & Innovation Directors, MC Omnichannel Strategists) and the Global Digital Customer Engagement (DCE) team. The role ensures that the highest business priorities are met by aligning the Customer Engagement model...

  • Customer Engagement Programme Director

    hace 1 semana

    Barcelona, España AstraZeneca A tiempo completo

    **About AstraZeneca & Commercial Digital Health**: At AstraZeneca we’re on a journey to becoming digitally-enabled, to discover new ways of offering better solutions to our patients. Join the team with a vision to use data as a tool, to build a better, deeper, more personal understanding of the people we’re helping. To ultimately deliver better outcomes...

  • Social Media

    hace 4 días

    Barcelona, España Global Human Consultants A tiempo completo

    .SolicitarOportunidad Laboral: Social Media & Customer Engagement ManagerUbicación: BarcelonaDepartamento: MarketingReporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil.Con un enfoque...

  • Social Media

    hace 4 días

    Barcelona, España Global Human Consultants A tiempo completo

    .Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing Manager Sobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil.Con un enfoque en...

  • Social Media

    hace 3 días

    Barcelona, España Global Human Consultants A tiempo completo

    Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing Manager Sobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil.Con un enfoque en la...

  • Social Media

    hace 4 días

    Barcelona, España Global Human Consultants A tiempo completo

    Solicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil.Con un...

  • Global Digital Director

    hace 4 días

    Barcelona, España Kings League A tiempo completo

    About the Kings LeagueCreated and organized by Kosmos, the Kings League has become a global phenomenon that has revolutionized the way we understand football and sports.A new 7-a-side football league with teams chaired by the world's best streamers and content creators, with revolutionary rules aimed at uniting the best of football with the latest trends in...

  • Product Manager

    hace 3 días

    Barcelona, España Reconocida Empresa A tiempo completo

    .Product Manager - Customer Engagement Purpose: The Product Manager - Customer Engagement will report to the Head of Fragmented Sales Activation and has full accountability for delivering the overall technical solutions, inclusive of required data sets, for Club Bayer and future HCP engagement products.Work closely with key country teams and our global...

  • Global Digital Director

    hace 7 horas

    Barcelona, España Kings League A tiempo completo

    About the Kings LeagueCreated and organized by Kosmos, the Kings League has become a global phenomenon that has revolutionized the way we understand football and sports. A new 7-a-side football league with teams chaired by the world's best streamers and content creators, with revolutionary rules aimed at uniting the best of football with the latest trends in...

  • SOCIAL MEDIA

    hace 5 horas

    Barcelona, España Global Human Consultants A tiempo completo

    SolicitarOportunidad Laboral: Social Media & Customer Engagement ManagerUbicación: BarcelonaDepartamento: MarketingReporta a: Marketing ManagerSobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil. Con un...

  • Digital Transformation Director

    hace 4 días

    Barcelona, España PostPro Ltd A tiempo completo

    **Job Summary** We are delighted to be assisting a key strategic partner with the recruitment of a Digital Transformation Director for a prominent national retailer based in Birmingham. Our client is a leading player in the retail sector, dedicated to enhancing the customer experience through digital solutions. They are seeking an experienced Digital...

  • Global Customer Service Director

    hace 3 días

    Barcelona, España Ares Consultores A tiempo completo

    .Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls, and improved manufacturing processes.As our Global Customer Service Director, you will be responsible for the overall Customer Experience by ensuring best-in-class tools, processes, and proactive communications...

  • SOCIAL MEDIA

    hace 4 días

    Barcelona, España Global Human Consultants A tiempo completo

    Solicitar Oportunidad Laboral: Social Media & Customer Engagement Manager Ubicación: Barcelona Departamento: Marketing Reporta a: Marketing Manager Sobre la empresa: Nuestro cliente es una empresa multinacional líder en el sector de productos para bebés, especializada en el diseño y desarrollo de soluciones innovadoras para el cuidado infantil....