Account Manager
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You will spend roughly 70% of your time on our self-service cohort, customers who today have never spoken to a human at, and 30% on a small portfolio of high-potential key accounts. Your job is to move the self-service base from 'unmanaged' to 'observed and engaged', run monthly engagement experiments, and surface what drives retention and expansion in MENA. Customers buy in different languages, rely on different messaging channels, and operate under GDPR and local data-protection expectations that shape how they roll out Whats App and AI agents. This is an early-stage role. We have a first version of the Account Management playbook and early results, but the MENA is untouched. This is a commercial role. Work from usage and billing signals, because that is where expansion converts.
Handle customer questions on data privacy and GDPR in partnership with our security and legal teams.
We measure AM impact with data, so your results will be provable, not anecdotal. What we're looking for 2+ years in B2 B Saa S Account Management, Customer Success or Sales, where you held a revenue, expansion or retention number.
Fluent English and Spanish, with the ability to run customer conversations and onboarding in both. Other MENA languages (German, French, Italian, Portuguese) are a strong plus.
Working knowledge of the MENA business landscape, including how GDPR and data-residency expectations affect Saa S and messaging adoption.
Data-driven by default; Base plus variable tied to expansion revenue and retention performance.
The ownership of an early-stage role, backed by a profitable and well-funded company.
Flexible, remote-friendly environment built for sustainable performance. #
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