Customer Service Agent: German

Hace 4 días
Castro Carballedo, Carballedo, Lugo; Chantada (comarca); Provincia de Lugo; Galicia, España Cross Border Talents Jornada completa
German-Speaking Customer Advisor | Banking Sector Are you a fluent German speaker looking to build a career in the heart of Spain’s capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub. As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision. Expert Support: Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools. ~ Security & Compliance: Maintain strict data privacy standards and adhere to financial security protocols. ~ Language Integration: Use your Spanish skills to navigate internal systems and coordinate with local teams. Native or near-native German (C1/C2) and solid Spanish (Minimum B2 required). ~ Positive, adaptable, and eager to learn (prior banking experience is a plus, but not required). ~ Work Authorization: EU work permit required;

Working Hours
& Shift Options Choose your preferred fixed shift prior to starting: ~ Morning: 07:00 – 16:00 ~

Location:
100% On-site in our Madrid office Paid Training & Development Focus Areas: Deep dive into financial software, banking regulations, and customer service excellence Bonus: Up to €1,200 Annual KPI Performance Bonus ~ Comprehensive Private Health Insurance + Life Insurance ~ Career Growth: Direct pathways into Team Lead, Quality Analyst, and Trainer roles ~

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