Legal Tech Support Analyst

Hace 1 día
Las Palmas de Gran Canaria Las Palmas, Gran Canaria (comarca); Provincia de Las Palmas; Islas Canarias, España Jones Lang LaSalle Jornada completa
Overview As Technology Support Analyst, you will maintain and improve regional digital platforms to ensure accurate, compliant service delivery across AMR and LAR. You act as the go-to expert for platform issues, uphold data quality and secure access, and partner with cross-functional teams to keep Smartsheet and SharePoint reliable. You will diagnose problems, govern workflows, and support regional teams in data operations and governance. This role offers a meaningful chance to optimize regional platforms and drive trustworthy service delivery. Responsabilidades Perform daily maintenance and monitoring of Smartsheet workspaces and SharePoint platforms Triage and resolve user-reported tickets across supported processes Serve as regional subject matter expert to assist non-technical users Identify and escalate system bugs to senior engineering/product teams Manage data corrections, reference data, metadata, and data audits for governance Assist with bulk data uploads, formatting, and initial data verification Process user access and license requests with proper governance and security Maintain records of access, permissions, and licenses; conduct regular access reviews Support regional teams in ensuring platform compliance and fit-for-purpose use Requisitos principales ~1–3 years in technical support, system administration, data analysis, or IT-adjacent operational support ~ Experience working with global or cross-regional teams ~ Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus ~ Bachelor’s degree in any discipline (Information Systems/CS/Business Analytics a strong advantage) ~ Bilingual proficiency in English and Spanish is highly preferred; Portuguese is a strong asset Analytical problem-solving Organizational skills Attention to detail Microsoft 365 tools (Excel advanced, Teams, Outlook, SharePoint, MS Lists) Smartsheet (sheets, forms, reports, dashboards) Experience with ticketing systems (ServiceNow, Jira)

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