Account Manager

Hace 1 semana

Barcelona, Barcelonés (comarca); Provincia de Barcelona; Cataluña, España Glovo Jornada completa
Overview As a 3PL Account Manager, you own and optimize strategic relationships with 3PL partners to scale volume, improve unit economics, and ensure top-tier fleet performance. You will work closely with cross-functional teams to align partner growth with Glovo’s objectives in Spain, using data to drive commercial outcomes. This high-visibility role combines negotiation, program management, and data-driven experimentation to improve marketplace health. You’ll contribute to shaping a scalable logistics ecosystem with partners and internal stakeholders. Responsabilidades Own partner relationships as the main business partner for 3PL owners, aligning their growth with Glovo’s objectives Analyze fleet KPIs to maximize order volumes, fix bottlenecks, and boost partner profitability Onboard and promote Glovo tech, features, and processes to partners to optimize operations Manage contracts & SLAs, lead renegotiations, and ensure high-quality service levels Collaborate cross-functionally with Billing, Pricing, Legal, and Ops to resolve issues quickly Partner with Strategy & Data to launch local initiatives and experiments based on marketplace insights Drive regular reviews with 3PL providers to maintain alignment with company goals Requisitos principales ~2 years of experience in Account Management, Operations, or Consulting (ideally in delivery, e-commerce, or logistics) ~ Strong commercial & negotiation skills with an ability to handle tough conversations with business owners ~ Analytical mindset with comfort using data and KPIs to optimize margins and growth ~ Proactive and ownership-driven with ability to navigate ambiguity and drive action ~ Tech & tool-savvy with familiarity of digital tools and dashboards (e.g., Google Sheets, Looker) ~ Languages: native/fluent Spanish and high working proficiency in English negotiation analytical thinking proactiveness ownership Google Sheets Looker