German Market Customer Service Specialist
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About the Role
We are looking for a German SpeakingCustomer Service Specialist to join an international team in Sofia, Bulgaria. In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment. The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months.
Location:
Sofia, Bulgaria Work Model: On-site (for top performershybrid work model after 4 months) Working Schedule: Monday to Saturday
- Rotating shifts between 09:00 and 21:00 Compensation & Benefits
* Base
Salary:
€1,636.14 gross/month × 14 salaries in a year
* Billing Skills Bonus: €102.25 gross
* Unlimited Sales Bonus: Top performers can earn more than €1,000/month
* €1,000 Signing Bonus (€500 after training -€500 after 6 months)
* Relocation Support:2 weeks of Airbnb accommodation,Up to €255 reimbursement for flight ticket expenses, paid with the first salary
* Additional
Benefits:
Monthly meal vouchers, Private health insurance, Fully covered Multisport card
What You'll Do
Support German-speaking customers with questions related to invoices and billing. Deliver friendly, clear, and professional assistance to customers. Explain billing details and assist customers in resolving any related concerns. Ensure a positive customer experience through effective and professional communication. Collaborate with team members to provide smooth and efficient customer service. What We're Looking For
* Strong proficiency in German C1/C2.
* B1/B2 levelin English Customer-focused and solution-oriented approach. Ability to work in a structured and professional environment. Willingness to work on-site in Sofia. If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.
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