Key Account Manager

Robinson is seeking a relationship-driven and customer-focused Key Account Manager to join our team in Valencia. As Key Account Manager, you will be responsible for managing and growing a portfolio of strategic, high-value customers, serving as their primary point of contact and trusted advisor. This is an exciting opportunity for someone who enjoys building long-term partnerships, driving customer success, and working closely with operational teams to deliver exceptional service. The successful candidate will play a key role in retaining and expanding existing business while collaborating with colleagues across Europe and the United States to support global customer relationships. The role is based in Valencia, where our largest customer is located, making strong local customer engagement and close collaboration with the operations team essential to success. Manage a portfolio of strategic, high-revenue customer accounts and act as the main point of contact for all commercial matters. Drive customer retention, satisfaction, and long-term account growth through proactive account management and strategic planning. Conduct regular business reviews, presenting performance results, market insights, and recommendations for continuous improvement. Identify opportunities to expand services, increase customer value, and strengthen C.
Partner closely with operations teams to ensure seamless execution, service excellence, and successful delivery against customer expectations and KPIs. Lead customer discussions related to service performance, operational challenges, strategic initiatives, and continuous improvement opportunities. Manage escalations and complex customer situations professionally and effectively, driving timely resolutions and maintaining strong customer relationships. Monitor account performance, including service levels, operational metrics, profitability, and growth opportunities. Collaborate with colleagues across Europe and the United States to support shared customers and ensure a consistent customer experience. Maintain accurate account plans, forecasts, and customer information within CRM and other internal systems. Required Minimum 5 years of experience in Account Management, Customer Service, Sales, or another customer-facing role within the logistics, transportation, or freight forwarding industry. Fluent in Spanish and English. Preferred Strong relationship management and stakeholder management skills. Proven ability to conduct business reviews, customer presentations, and executive-level discussions. Experience handling customer escalations and driving service improvement initiatives. Strong analytical skills with the ability to interpret customer and business performance data. Bachelor's degree or equivalent professional experience. Proficiency in Microsoft Excel, PowerPoint, and Copilot. Knowledge of Basque (Euskera). Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.