Senior Operations Executive
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- they are the energy behind everything we do: ONE IATA
- We collaborate across teams, TRUSTED
- We do the right thing, INNOVATIVE
- We make tomorrow better, INCLUSIVE
- We embrace diverse perspectives. With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry. We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off The Billing and Settlement Plan (BSP) has long been the backbone of agency–airline settlement, processing over USD 230 billion annually and serving as the industry’s most efficient and trusted payment channel. Its share of global passenger sales is declining, signaling the need for a renewed strategic focus to protect its relevance and unlock new growth. Within this transformation, the Senior Manager, BSP Growth Operationswill play a critical role in shaping and executing domestic BSP expansion, working closely with airlines, country managers, and local stakeholders to deliver successful market implementations. In parallel, the role will actively monitor BSP sales performance,identifyingrisks of declining SCU volumes amongparticipatingairlinesand driving targeted actions toretainand recover volumes. Monitor and analyze SCU performance acrossparticipatingairlines,identifyingtrends, risks, and opportunities for growth or recovery. Engage with airlines, with the collaboration of Regional and Local offices, to address declines in BSP-reported sales, developing and implementing actions toretainvolumes and prevent further leakage. Coordinate planning and execution of market engagement workshops with target airlines and local stakeholders, in close collaboration with Country Managers. University degree (Bachelor or Master) inBusiness, Economics, Engineering, Data/Analytics, or a related field; ~7–10+ years’ experience in operations orprogrammedelivery, ideally in the airline or travel ecosystem ~ Experience working with airlines, country managers, and local stakeholders ~ Strong understanding of BSP processes, airline distribution, and domestic settlement flows ~ Strong skills in workshop facilitation, stakeholder engagement, and operational planning ~
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