Technical Account Manager
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About The Company
Prefer the flexibility of remote work? You're welcome to work remotely. Looking for some social energy? Our hybrid setup gives you the option to connect and work alongside teammates at our hubs in The Culture is OURS to Create Everyone who joins has the opportunity to influence how we collaborate, connect, and build our culture. Remote when you want flexibility. And a culture you can help shape from day one. Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer Program Management & Governance Identify and mitigate implementation risks through proactive program management Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices Stakeholder Management Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related field Business proficiency in Spanish and English; Desired Qualities Hands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile) Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations
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