Head of Operations MGA

Location: Madrid, M, ES

Are you an MGA & Facilities Operations expert ready to shape the future of MGA and Facilities Operations within a global commercial insurance organization? At Swiss Re Corporate Solutions, we are transforming how we manage, govern, and support our MGA and Facilities portfolio across the globe. As Head of Operations MGA & Facilities, you will play a pivotal leadership role at the center of this transformation, driving operational excellence, governance, scalability, and strategic execution across an increasingly complex global business. This is a unique opportunity to work across regions, functions, and leadership teams to build the operational capabilities that enable profitable growth while maintaining strong controls and regulatory compliance. You will partner closely with Underwriting, Underwriting Governance, Global Business Services, Operational Model Excellence (OMEX), Claims, Legal, and Compliance to create a more integrated and scalable MGA and Facilities operating model.

About the Role

The Head of Operations MGA & Facilities is a functional leadership role that serves as the operational center of excellence for MGA and Facilities activities across Corporate Solutions, responsible for leading operational strategy, execution, and oversight throughout the entire lifecycle of MGA and Facilities partnerships. This role offers a unique opportunity to build and re‑shape a global operational capability for MGAs and Facilities, go‑to market strategies that are changing the commercial insurance landscape.

Working within a highly matrixed global environment, this role coordinates operational capabilities across multiple regions and functional teams while shaping the future target operating model for MGA and Facilities business. Acting as a key partner to Underwriting Governance, this position has a seat at the table where Corporate Solutions is deciding to onboard or offboard new MGAs and Facilities, which includes an operational readiness assessment, and ensures seamless interaction between business ownership, governance oversight, and operational delivery. This role requires a powerful combination of operational leadership, change management, stakeholder influence, governance expertise, and a deep understanding of delegated authority business models.

Key Responsibilities

Operational Leadership & Strategy

• Lead the global operational framework supporting MGA and Facilities business across Corporate Solutions
• Drive operational excellence, standardization, process optimization, and scalability across regions and market units
• Establish and continuously improve operational capabilities supporting current and future MGA and Facilities business models
• Act as a key contributor to the evolution of the MGA and Facilities Target Operating Model

Operational Readiness & Onboarding

• Increase operational robustness in close collaboration with Digital & Technology CorSo and Operational Model Excellence (OMEX) teams
• Own operational readiness assessments and oversee local MGA Managers in onboarding execution for new MGA and Facilities opportunities
• Lead cross-functional due diligence activities involving Underwriting, Claims, Legal, Compliance, Outsourcing, Risk Management, and Operations
• Support operational readiness and execution for MGA and Facilities renewals, ensuring required operational conditions, workflow changes, controls, and remediation actions are addressed
• Ensure successful implementation of operational workflows, controls, system requirements, and onboarding deliverables

Governance, Controls & Oversight

• Provide senior management with clear operational transparency on MGA & Facilities onboarding status, operational readiness, control adherence, remediation progress, data quality, and key operational risk themes
• Ensure operational adherence within local MGA Operations teams to approximately 8-10 people, representing market units across the globe, to governance frameworks and operating standards, including oversight of controls, reporting, data quality, bordereaux management, policy bookings, and operational remediation activities.
• Drive operational maturity initiatives globally to strengthen governance, transparency, and regulatory compliance
• Promote the effective use of technology, data, automation, and Generative AI to improve operational workflows, reporting, insights, and scalability

Global Collaboration & Stakeholder Management

• Act as the primary Operations interface for expert and control functions, ensuring operational requirements, control expectations, and remediation actions are understood and executed consistently
• Partner closely with colleagues across the Global Underwriting Center to ensure alignment