Inbound Customer Service Team Lead
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JINGDONG Logistics (JD Logistics) in Madrid seeks an experienced inbound customer service team lead to drive service excellence and performance. You will coach, monitor, and optimize the inbound CS function, ensuring high-quality support for JD.com operations in a fast-paced environment.
The role requires 3+ years in customer service with at least 1 year in a supervisory capacity, and fluent English with Mandarin preferred for global operations.