Bilingual Contact Center Lead — Guest Experience
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AIRE Ancient Baths Copenhagen is seeking a Contact Center Supervisor to lead the Booking Agents team on your shift, ensuring operations meet company standards and deliver exceptional customer service. You will supervise schedule adherence, breaks, and on-duty coverage, while coaching agents to improve performance.
Fluency in English and Spanish is required, with prior leadership in an English-speaking contact center. Experience in hospitality or wellness is a plus.