Solutions Consultant with Danish and English
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Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant for the world's biggest search engine, where you will help users maximize their product experience with strong communication skills in Danish and English.
Benefits
- Relocation Bonus: €1,500 Gross (paid in 2 instalments) to support relocation and initial rent costs
- 21 Days of Company-Provided Accommodation on arrival and assistance finding a long‑term home
- Fully paid training
- Stable job and career development opportunities
- Additional health insurance
- More than fifty benefits and services to choose from
- Positive international working environment
- Support and learning
Key Responsibilities
- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first‑call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
Qualifications
- Fluent Danish and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem‑solving
- Adaptable and quick to learn new processes and technologies
- Self‑motivated with a passion for customer satisfaction
Ideal Candidate Profile
- Customer‑focused mindset and delivering exceptional service
- Excellent communication style, ability to explain complex concepts simply
- Ability to troubleshoot issues and find creative solutions
- Collaborates and shares knowledge, and contributes positively to team dynamics
- Embraces change, learns quickly, and maintains composure under pressure
No tech background needed We offer comprehensive training to equip you with all the product knowledge you need to succeed.
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