Senior Customer Service Supervisor — KPI‑Driven Support Lead

Cigna Healthcare, a division of The Cigna Group, is looking for a Customer Service Supervisor in Madrid to lead a team of Customer Service Representatives, ensuring global and client KPI delivery while maintaining high-quality service.You will coach staff, manage escalations, and coordinate with internal and external stakeholders, with a hybrid work model...

About Cigna HealthcareCigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the...

Work Schedule Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud. Standard (Mon-Fri) Environmental Conditions Office Job Description A position has arisen for a Supervisor in our Customer Service Department, based at our Shared Service Center...

About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the...

The Lemon Consulting in Barcelona is seeking a Team Lead to manage a customer and consumer service team on-site. You will drive performance, mentor staff and coordinate with Quality and Senior Supervisor to meet service objectives. You will lead reporting, KPI tracking and process improvements, while ensuring deadlines and high-quality customer interactions....

Are you ready to join our digital revolution journey? At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies. Our mission is to empower advertisers and...

About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the...

The role and the team As a Head of Customer Support (all genders), you'll turn our Support function into an AI-first, automation-driven team that gives customers fast, accurate and caring help at scale. You'll own the vision, the roadmap and the results, from tNPS to SLA adherence. You'll work closely with Product, Engineering, Customer Success and other...