Account Manager

Company Description

OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

Company Description

OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.

In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.

Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.

With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.

As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.

This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.

At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.

Position Overview

As an Account Manager you will form part of an existing international team of sales executives, account managers and other members of the sales department. Remember, an effective Account Manager not only understands technology but also excels in building relationships and delivering value to clients. If you thrive in a dynamic environment, enjoy working closely with clients, and have a passion for technology and security, we encourage you to apply for this exciting position

Your Mission

The Account Manager will be responsible for managing a portfolio of clients within the yachting industry. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization and match these needs with services and solutions offered by OmniAccess.

Key Responsibilities::

Client Relationship Management

• Develop and nurture long-term relationships with the customers in your portfolio and their representatives.
• Understand their unique requirements, preferences, and pain points.
• Regularly engage with clients to ensure satisfaction and address any concerns.

Solution Alignment

• Collaborate with our technical teams to identify suitable solutions for each client.
• Present our IT, network, communications, and cybersecurity services tailored to their specific needs.
• Ensure that our offerings align with the yachts goals and enhance their operations and onboard experience.

Sales And Upselling

• Proactively identify upselling opportunities within the existing client base.
• Present additional services or upgrades that could benefit their yacht operations and guest experience.
• Drive revenue growth by expanding the scope of services provided.

Project Coordination

• Work closely with project managers and technical experts to implement solutions.
• Oversee the successful delivery of services, ensuring client satisfaction.

Market Insights

• Stay informed about industry trends and emerging technologies.
• Provide clients with relevant insights and recommendations to enhance their yacht security and communication systems.

Reporting

• Provide regular updates to management on account status, challenges, and opportunities
• Record commercial activity