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Barcelona, Barcelona, España CPM International A tiempo completo{"title": "Customer Service Representative", "description": "Customer Service RepresentativeCPM International is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a multilingual environment.Key...
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Barcelona, Barcelona, España CPM International A tiempo completo{"title": "Customer Service Representative", "description": "Customer Service RepresentativeCPM International is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a multilingual environment.Key...
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Customer Service Representative with French and high level of English
hace 4 meses
Our Client
Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our customers.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
TasksWhat will you be doing?
- Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- You can put yourself in our customers’ shoes, analyze their problems and offer them individual solutions
- Offering an omnichannel service to our consumers via telephone, email, chat, and social media
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador
What skills & experience will you bring to us?
- A fluent level of French with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
What do we offer?
- Start date: asap
- Contract: Permanent (1-month probation period)
- Full time: (39 hours/week)
- Working days/Hours: Monday to Friday from 9am to 6pm
- Salary: €8.993,72 per year
- Bonus: Top performance incentives
- 150€ Knowledge Bonus after the 2nd month
- Holidays: 24 calendar days per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model: 3 days per month from the office / training / rest from home
- Training: 3 weeks Monday to Friday from 9am to 6pm
- Office location: Barcelona (La Sagrera)
Other Benefits:
- DKV dental insurance
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
- Referral Program – Bring a friend and get a referral bonus
- Access to LinkedIn specialised training & courses
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
#wecare#wearecurious#weachievetogether
