Guest Experience

We are seeking a highly dynamic, hands-on Guest Experience & Short-Term Rentals Operations Coordinator to support the daily operational execution of our fast-growing STR portfolio in Tenerife (currently ~40 properties). This role is ideal for someone with a hotel Rooms Division background who thrives in a fast-paced, tech-driven environment and who consistently acts as a decision-maker and problem-solver, not a problem-reporter.
You will coordinate guest communication, housekeeping and maintenance workflows, and supply management, ensuring operational excellence across all units. Although this is not a team leadership role, it requires a managerial-level mindset: independence, ownership, prioritization, and high accountability.
This position reports directly to the Director of Short-Term Rental Operations.
Who We Are
We are a rapidly expanding PropTech & TravelTech start-up with currently 10 team members and active listings in Tenerife, Alicante, Leipzig, Vienna, Montevideo, and Punta del Este, with further international expansion underway.
We are also leading the digital transformation of the STR industry, with a strong focus on technology, automation, and efficiency. Our STR operations ecosystem includes:
Guesty as our core PMS
AI and ChatGPT-driven communication automations
Breezeway for housekeeping, maintenance, and inventory management
A digital-first operational environment with real-time dashboards
Continuous implementation of new tools to increase operational scalability
Candidates must be comfortable working in a highly digital, data-driven, and AI-enabled environment.
Key Responsibilities
Guest Experience & Communication
Handle guest communication and operational issues
Ensure excellent service levels, fast response times, and consistently high guest satisfaction.
Monitor guest reviews and feedback to identify improvement opportunities.
Operations Coordination
Coordinate daily housekeeping schedules, turnarounds, cleanings, and inspections with outsourced partners.
Utilize Breezeway to manage tasks, checklists, and operational workflows.
Conduct periodic on-site inspections to ensure quality standards are upheld.
Maintenance & Repairs
Record, prioritize, and coordinate maintenance issues and repair tasks.
Liaise with external technicians to ensure timely problem resolution.
Maintain accurate logs and track recurring issues for operational optimization.
Supply & Inventory Management
Monitor stock levels of amenities, linens, and consumables.
Coordinate purchasing and logistics to ensure operational readiness across properties.
Use digital tools for efficient inventory control.
Technology, Processes & Continuous Improvement
Work daily with Guesty, Breezeway, automation platforms, and AI-enhanced communication systems.
Support improvements to SOPs and digital workflows.
Help with onboarding new properties to ensure full operational setup and readiness.
Manager-on-Duty (MOD) Responsibilities
Participate in Manager-on-Duty standby shifts one weekend per month to handle escalated issues and ensure smooth weekend operations.
MOD shifts are compensated as part of the role expectations.
Requirements
Background in hotel operations (Rooms Division, Front Office, Housekeeping coordination) strongly preferred.
Fluency in Spanish & English (written and spoken).
Highly comfortable with PMS, operational apps, AI tools, and digital communication platforms.
Strong stress resistance, excellent multitasking skills, and a solution-oriented mindset.
Exceptional communication and organizational skills; ability to work independently.
Driver’s license (mandatory) for regular property visits.
Experience with Guesty, Breezeway, or automation tools is a plus.
Availability for flexible working hours, including MOD standby shifts.
Remuneration Package
€2,000 – €2,500 gross per month, depending on experience.
Benefits include:
Flexible working time and modern digital-first work environment
Growth opportunities within an internationally expanding group of companies
Discounts on company-managed accommodations
Career development and training opportunities
Work equipment provided
Supportive multicultural and innovation-driven team environment
Location
Costa Adeje, Tenerife — primarily on-site with field presence as needed.