Systems Engineer

Job Title: Systems Engineer

Location: Madrid, Amsterdam, Luxembourg, or London

Work schedule or timing: 8.30 AM to 5.30 PM CET

Work Model: Hybrid

Introduction to the role The Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business critical applications supporting the Global Financial Solutions (GFS) business unit. This role acts as the technical escalation point from Tier 1, provides deep application and systems expertise, and partners closely with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and improve service quality.

Key Responsibilities

Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1

Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities

Perform root cause analysis (RCA) for recurring or high‑severity incidents and document findings and corrective actions

Participate in major incident bridges, providing clear technical leadership and communication

Monitor application health, performance, and availability using enterprise monitoring tools. Identify trends and proactively address potential issues before they impact the business

Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure

Support application releases, patches, and configuration changes, including validation and post‑deployment monitoring

Review and assess changes for risk and operational readiness

Collaborate closely with GFS business users to understand application usage, pain points, and operational needs

Translate business issues into technical analysis and actionable remediation

Provide clear, concise communication to both technical and non‑technical stakeholders

Create and maintain technical documentation, runbooks, and support procedures

Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes

Identify opportunities to improve application reliability, supportability, and operational efficiency

Support automation efforts for monitoring, alerting, and routine operational tasks

Promote best practices in application support, security, and compliance

Required Skills & Experience

Strong experience supporting enterprise applications in a production environment

Solid understanding of: application architecture and integrations, databases (SQL), operating systems (Windows), APIs, batch processing, and job scheduling.

Experience with monitoring, logging, and alerting tools

Ability to troubleshoot across application, infrastructure, and integration layers

Typically 3+ years in application support, or a similar role

Proven experience in a Tier 2 or Tier 3 support function

Experience supporting systems in a financial services or regulated environment is strongly preferred

Strong analytical and problem‑solving skills

Calm, methodical approach when working under pressure

Excellent written and verbal communication skills

Ability to manage multiple priorities and incidents concurrently

Strong sense of ownership and accountability

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience

ITIL Foundation or higher

Relevant technical certifications (cloud, database, OS, or application platforms) are a plus

The salary range for this position is €45,000 - €55,000. This range provided is indicative, with the final salary determined based on experience, skills, and other relevant factors.

When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.

About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual p