Service Delivery Specialist

Role overviewWe're looking for a full-time Service Delivery Specialist to provide the best customer experience by ensuring the smooth delivery of top-notch services that meet and exceed our customer demands. You will be joining the Product and Customer Success team, working hand in hand with Product Owners, Customer Success Managers and Software Engineers. As a Service Delivery Specialist you will provide high-performance levels for service-related processes, and implement improvement activities wherever necessary.Your Challenge Assist in the management of all aspects of the project to agreed-upon customer requirements and ensure all product/technical, quality, and business targets are met Carry out daily project-related activitie,s including software configuration, maintenance of project plans, and coordination with teams across the business. Achieving project deliverables and compliance with contract requirements Identifying, analyzing, and addressing project risks and business outcomes, while regularly sharing lessons learned. Establish and maintain weekly reporting, by setting up regular internal and external team meetings, capturing minutes, agreed actions, updating teams and senior management Building strong relationships with customers and stakeholders. Provide support in other internal tasks such as reporting, internal workshops, etc.Must-haves Bachelor's or Master’s degree (B. S., M.S.) in Energy Markets/Engineering/Sustainability or relevant field Knowledge in Project Management Expert proficiency in Microsoft Excel Be comfortable using the Atlassian Suite of applications (Confluence, Jira) Have strong problem-solving skills and be able to think outside the box Customer-oriented, with excellent organization and strong communication skills. Very fluent in EnglishNice-to-have Fluent in other European languages (German, French, Dutch, etc) Master's degree related to renewable energy. Knowledge of agile/scrum process and principles.Your Benefits Multicultural & friendly cleantech startup environment Birthday off — enjoy your special day Hybrid & flexible work setup Free coffee, tea, snacks & fresh organic fruit in the office Company-sponsored team events twice a year, plus fun after-work activities Save money with Cobee on meals, transport, and more Referral bonus program — help us grow the team and get rewardedDiversity & Inclusion In Flexidao we embrace diversity by having and promoting an inclusive and diverse environment. Therefore, we are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression.Recruitment Process Google Meet interview with HR Google Meet interview with our Head of Product Google Meet interview with the other Service Delivery Specialists Google Meet with our CEOApply now before it’s too late We don’t offer just a “job”. It’s about building cool stuff that matters, together with a great team. If you see yourself working with us and can meet the key requirements, send your CV to join Flexidao toAbout us Flexidaois a clean energy portfolio management platform designed for corporate energy and sustainability teams managing complex clean energy portfolios. Our software-as-a-service solution aggregates and standardizes volume and contract data on electricity consumption, production, and energy attribute certificates by integrating with data hubs, registries, and third-party providers. Flexidao is headquartered in Amsterdam and Barcelona, but it has operations globally. Its broad geographical reach enables a complete view of an organization’s portfolio of clean energy contracts, equipping teams with tools for digitizing and automating crucial workflows, monitoring operational and compliance risks, and evaluating advanced procurement strategies. Our mission is to improve the return on investment of clean energy procurement, significantly reduce manual workload, enhance internal oversight and strategic insight, and ensure timely and confident reporting to stakeholders.