Store Manager

hace 2 semanas

Ibiza, España Orlebar Brown A tiempo completo

JOB TITLE: Store Manager

ROLE TYPE: Full time

DEPARTMENT: Retail

REPORTING TO: Head of Retail & Client Services / Market Manager

LOCATION: Ibiza, Spain

SALARY: Competitive


THE POSITION

The Store Manager is there to lead the store as part of the wider retail team to deliver world-class client experience, excellent retail operations, and commercially minded trading. The role is focused on coaching and inspiring the team to deliver the purpose of the brand and to help our customers to Holiday Better.

GENERAL RESPONSIBILITIES

TEAM

  • Transplanting the culture of the brand into the daily lives of the store team to create a ‘Feel Summer’ atmosphere in store.
  • Recruit the best quality candidates possible – focusing on finding team members who naturally understand the brand and can instantly build a deep rapport and relationship with our customers.
  • Successfully induct team members to ensure they are confident in delivering the expected service, product knowledge, and operational standards.
  • Train and coach existing team members daily and in the moment. Feedback should be a constant cycle and given every day. Also work on longer-term personal development plans for your team, helping them to grow within the brand.
  • Organise regular team and individual meetings to review top line performance, personal performance, and set action/training plans to support your colleagues.
  • Provide informal ‘nip it in the bud’ style feedback, as well as confidently deal with more formal processes to ensure the team meets the brand's expectations.
  • Work with the wider business to ensure the team has access to training materials and is eloquent in terms of brand stories, product information, and service styles/techniques.

CUSTOMER

  • Our customer must be at the heart of everything we do – maintaining a world-class in-store experience is the most critical aspect of your role.
  • Drive client metrics – including CRM Capture & Subscription, Founder Outreach, and Client Communications. Monitor store KPIs including 2nd purchase rate, lifetime customer spend, and attrition/retention.
  • 80% of your time should be spent on the shop floor working alongside the team, welcoming our clients, and ensuring their experience aligns with brand expectations.
  • Lead from the front in terms of customer service and clientelling. You will personally contribute towards the revenue of the store and will build your own personal client book.
  • Build an instant rapport and connection with customers and share their enthusiasm for travel and life experiences. Have a wanderlust and desire to do and learn more.
  • Work as part of the global store network – introducing clients to other stores and services as part of our Holiday Better purpose.
  • Understand our customers' lifestyles and priorities.
  • Work with the team to develop follow-up plans for each client after they have left the store and deliver the clientelling strategy at store level.
  • Coach and train team members on the utilization of our Clientele System, as well as actively using it personally to keep in contact with clients.
  • Gather customer feedback and insights and share them with the wider business.
  • Present yourself well and dress in a considered and detailed manner.
  • Excellent proficiency in both written and spoken English; other language skills are helpful for the role.
  • Ensure customer communication aligns with company framework and guidelines to ensure a quality and consistent approach. Utilize the reward and recognition programs available as part of the motivation for store teams to engage with customers on broader relationships.

OPERATIONS

  • Establish a total service approach to retail. Each store is a critical point of contact for customers and potential customers, but your role is to ensure it behaves as part of a global network across all formats (Web/other stores and retail formats/other retailers).
  • Interpret data from the retail dashboards and translate this into actionable tasks for your team.
  • Ensure the presentation and operation of the physical store are maintained and efficient, creating excitement through visual presentation of collections.
  • Execute company initiatives and provide feedback on how to improve or adjust for market-specific considerations.
  • Support additional customer-focused tasks – including supporting our Concierge Team and helping fulfill products to 3rd party sales platforms.
  • Understand the performance of your store both directly and indirectly.
  • Formulate business plans to improve store performance – carefully interpreting data and KPIs to make informed decisions. Provide feedback and insight to assist with financial planning.
  • Provide feedback and opportunity analysis on a continuous basis across key merchandising and stock processes.
  • Report weekly, monthly, and quarterly on store performance – giving informed and analytical feedback.
  • Ensure budgets and costs are managed in line with expectations and manage employment costs and other controllable costs.
  • Protect financial assets of the company in terms of your store and stock holding within it.
  • Take accountability for the overall P&L of your store, alongside the halo effect (indirect sales) on the total network.
  • Ensure all H&S points are compliant and report any issues to the relevant person.

REQUIRED QUALIFICATIONS

  • Ability to form an instant rapport with customers, colleagues, and team members.
  • Experience in carrying out the responsibilities listed above with a focus on growing client relationships and coaching and developing team members.
  • Shared passion for the brand.
  • Natural openness, honesty, and enthusiastic nature.
  • Ability to motivate colleagues positively and forward-looking.
  • Ability to lead a team and work as a team member.
  • Excellent feedback and informal coaching skills.
  • Willingness to take personal accountability for performance.
  • Ability to prioritize multiple activities simultaneously.
  • Ability to present to colleagues and line managers clearly and succinctly.
  • Demonstrable analytic and financial skills required by the role and the ability to translate these into meaningful actions with colleagues and team.
  • Appreciation and experience of cultures, language, diversity, and travel.

WHAT WE OFFER

  • Join a diverse working environment of people who we learn from every day.
  • The chance to train and develop your skills in a fast-paced environment.
  • Competitive benefits package – 30 days holiday for full-time employees, prorated at the same rate for part-timers, great discount on our products, company pension, cycle to work scheme, and quarterly social events with the company.

*Benefits are eligibility dependent and subject to change at any time.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.

#J-18808-Ljbffr

  • Senior Store Manager

    hace 2 meses

    Ibiza, España Antal International A tiempo completo

    Desde Antal International estamos colaborando con una firma de moda reconocida internacionalmente. Nos encontramos en la búsqueda de un/a Senior Store Manager para su tienda ubicada en Ibiza.Requisitos : Experiencia mínima de 3 años como Store Manager. Nivel avanzado de inglés, valorable otros idiomas. Perfil analítico, actitud positiva, dinámica y...

  • Senior Store Manager

    hace 6 meses

    Ibiza, España Antal International A tiempo completo

    Desde Antal International estamos colaborando con una firma de moda reconocida internacionalmente. Nos encontramos en la búsqueda de un/a Senior Store Manager para su tienda ubicada en Ibiza.**Requisitos**:- Experiência mínima de 3 años como Store Manager.- Nível avanzado de inglés, valorable otros idiomas.- Perfil analítico, actitud positiva,...

  • Store Manager Ibiza

    hace 3 meses

    Ibiza, España Replay - Fashion Box S.P.A. A tiempo completo

    Fundada en 1981, Fashion Box S.p.a. es ahora una de las principales compañías internacionales en el sector del denim.El grupo italiano que tiene su sede en Asolo (Treviso) crea, promueve y distribuye prendas de vestir, accesorios y calzado para hombres, mujeres y niños.La misión de la compañía siempre ha sido destacarse en su estilo innovador, diseño...

  • Store Manager Ibiza

    hace 6 meses

    Ibiza, España Antal International A tiempo completo

    Nos encontramos en la búsqueda de un/a Store Manager en Ibiza, para unirse al equipo de una firma de moda internacionalmente conocida. Si te encuentras en la búsqueda de nuevos retos, ¡Este es tu proyecto!**Requisitos**:- Experiência mínima de 2 años en misma posición.- Experiência en gestión de equipos.- Inglés avanzado, valorable otros idiomas.-...

  • Store Manager Ibiza

    hace 3 meses

    Ibiza, España Replay - Fashion Box S.P.A. A tiempo completo

    Fundada en 1981, Fashion Box S.p.a. es ahora una de las principales compañías internacionales en el sector del denim. El grupo italiano que tiene su sede en Asolo (Treviso) crea, promueve y distribuye prendas de vestir, accesorios y calzado para hombres, mujeres y niños. La misión de la compañía siempre ha sido destacarse en su estilo innovador,...

  • Store Manager Ibiza

    hace 6 meses

    Ibiza, España Replay - Fashion Box S.P.A. A tiempo completo

    Fundada en 1981, Fashion Box S.p.a. es ahora una de las principales compañías internacionales en el sector del denim. El grupo italiano que tiene su sede en Asolo (Treviso) crea, promueve y distribuye prendas de vestir, accesorios y calzado para hombres, mujeres y niños. La misión de la compañía siempre ha sido destacarse en su estilo innovador,...

  • Assistant Store Manager

    hace 5 meses

    Ibiza, España Kiko Milano A tiempo completo

    En KIKO buscamos talento y personas apasionadas por la venta y el trabajo en equipo. ¿Estás listo para unirte a la Tribu KIKO? ¡En estos momentos buscamos un/a Assistant Store Manager para nuestro equipo de Ibiza en Av. de Bartomeu de Roselló y podrías ser tú! FUNCIONES: -Cumplir los objetivos comerciales. -Capacitar a un equipo centrado en las...

  • Assistant Store Manager

    hace 5 meses

    Ibiza, España Kiko Milano A tiempo completo

    En KIKO buscamos talento y personas apasionadas por la venta y el trabajo en equipo. ¿Estás listo para unirte a la Tribu KIKO? ¡En estos momentos buscamos un/a Assistant Store Manager para nuestro equipo de Ibiza en Av. de Bartomeu de Roselló y podrías ser tú!FUNCIONES:-Cumplir los objetivos comerciales.-Capacitar a un equipo centrado en las...

  • Store Manager Ibiza

    hace 3 meses

    Ibiza, España Replay - Fashion Box S.P.A. A tiempo completo

    Fundada en 1981, Fashion Box S.P.A. es ahora una de las principales compañías internacionales en el sector del denim. El grupo italiano que tiene su sede en Asolo (Treviso) crea, promueve y distribuye prendas de vestir, accesorios y calzado para hombres, mujeres y niños. La misión de la compañía siempre ha sido destacarse en su estilo innovador,...

  • Store Manager Moda

    hace 6 meses

    Ibiza, España Antal International Network A tiempo completo

    Funciones:El Store Manager, es la persona responsable del punto de venta, siendo embajador de la firma y asegurándose de que cada cliente sea bien tratado.ResponsabilidadesGestionar y supervisar las operaciones diarias de la tiendaDirigir al equipo de ventas y motivarlos para alcanzar los objetivos establecidosMantener un buen nivel de atención al cliente...

  • Store Manager

    hace 5 días

    Ibiza, España Orlebar Brown A tiempo completo

    .JOB TITLE : Store Manager ROLE TYPE : Full time DEPARTMENT : Retail REPORTING TO : Head of Retail & Client Services / Market Manager LOCATION : Ibiza, Spain SALARY : Competitive THE POSITION The Store Manager is there to lead the store as part of the wider retail team to deliver world-class client experience, excellent retail operations, and commercially...

  • Store Manager Moda

    hace 3 meses

    Ibiza, España Antal International Network A tiempo completo

    Funciones:El Store Manager es la persona responsable del punto de venta, siendo embajador de la firma y asegurándose de que cada cliente sea bien tratado.ResponsabilidadesGestionar y supervisar las operaciones diarias de la tienda.Dirigir al equipo de ventas y motivarlos para alcanzar los objetivos establecidos.Mantener un buen nivel de atención al cliente...

  • Qh-283 - Store Manager Ibiza / Gerente De La Tienda

    hace 3 meses

    Ibiza, España Replay - Fashion Box A tiempo completo

    Fundada en 1981, Fashion Box S.P.A. es ahora una de las principales compañías internacionales en el sector del denim. El grupo italiano que tiene su sede en Asolo (Treviso) crea, promueve y distribuye prendas de vestir, accesorios y calzado para hombres, mujeres y niños. La misión de la compañía siempre ha sido destacarse en su estilo innovador,...

  • Store Manager Moda

    hace 4 meses

    Ibiza, España Antal International Network A tiempo completo

    Funciones: El Store Manager es la persona responsable del punto de venta, siendo embajador de la firma y asegurándose de que cada cliente sea bien tratado. Responsabilidades Gestionar y supervisar las operaciones diarias de la tienda. Dirigir al equipo de ventas y motivarlos para alcanzar los objetivos establecidos. Mantener un buen nivel de atención al...

  • Store Manager Ibiza

    hace 6 meses

    Ibiza, Illes Balears provincia, España REPLAY - FASHION BOX S.p.A. A tiempo completo

    Fundada en 1981, Fashion Box S.p.a. es ahora una de las principales compañías internacionales en el sector del denim. El grupo italiano que tiene su sede en Asolo (Treviso) crea, promueve y distribuye prendas de vestir, accesorios y calzado para hombres, mujeres y niños. La misión de la compañía siempre ha sido destacarse en su estilo innovador,...

  • Store Manager

    hace 3 semanas

    Ibiza, España Orlebar Brown A tiempo completo

    JOB TITLE: Store ManagerROLE TYPE: Full timeDEPARTMENT: RetailREPORTING TO: Head of Retail & Client Services / Market ManagerLOCATION: Ibiza, SpainSALARY: CompetitiveTHE POSITION The Store Manager is there to lead the store as part of the wider retail team to deliver world-class client experience, excellent retail operations, and commercially minded trading....

  • Store Manager

    hace 3 semanas

    Ibiza, España Orlebar Brown A tiempo completo

    .JOB TITLE : Store ManagerROLE TYPE : Full timeDEPARTMENT : RetailREPORTING TO : Head of Retail & Client Services / Market ManagerLOCATION : Ibiza, SpainSALARY : CompetitiveTHE POSITIONThe Store Manager is there to lead the store as part of the wider retail team to deliver world-class client experience, excellent retail operations, and commercially minded...

  • Store Manager

    hace 3 semanas

    Ibiza, España Orlebar Brown A tiempo completo

    JOB TITLE : Store Manager ROLE TYPE : Full time DEPARTMENT : Retail REPORTING TO : Head of Retail & Client Services / Market Manager LOCATION : Ibiza, Spain SALARY : Competitive THE POSITION The Store Manager is there to lead the store as part of the wider retail team to deliver world-class client experience, excellent retail operations, and commercially...

  • Store Manager

    hace 7 días

    Ibiza, España Orlebar Brown A tiempo completo

    JOB TITLE : Store Manager ROLE TYPE : Full time DEPARTMENT : Retail REPORTING TO : Head of Retail & Client Services / Market Manager LOCATION : Ibiza, Spain SALARY : Competitive THE POSITION The Store Manager is there to lead the store as part of the wider retail team to deliver world-class client experience, excellent retail operations, and commercially...

  • Store Manager

    hace 3 semanas

    Ibiza, España Orlebar Brown A tiempo completo

    JOB TITLE: Store ManagerROLE TYPE: Full timeDEPARTMENT: RetailREPORTING TO: Head of Retail & Client Services / Market ManagerLOCATION: Ibiza, SpainSALARY: CompetitiveTHE POSITIONThe Store Manager is there to lead the store as part of the wider retail team to deliver world-class client experience, excellent retail operations, and commercially minded trading....