TikTok Commerce-Logistics Strategy

hace 2 días

Madrid, España TikTok A tiempo completo

Responsibilities

The Logistics Strategy and Experience Manager will focus on defining and overseeing the ecommerce logistics network setup and operation in target countries, including local-to-local and cross-border business. This includes courier delivery, fulfilment warehouse, reverse logistics, buyer-seller service, and policy, to provide our buyers and sellers with the best logistics solution and experience.

  • Be responsible for target country logistics strategy and business growth, enabling new markets logistics network by using existing market practices.
  • Define both short-term and long-term strategy and optimal processes to gain better performance for the platform, merchants, consumers, and creators in the target market.
  • Responsibilities include, but are not limited to, market benchmarking, pricing & competition landscape, warehousing & network design, carrier management, transport, and fulfilment service.
  • Coordinate with internal and cross-functional teams, resources, and channels to ensure strategy implementation and launch with high quality to grow our ecosystems in the target country.

Qualifications

Minimum Qualifications

  • E-commerce logistics and supply chain working experience and background, preferably in a managerial or supervisory role, with a deep understanding of logistics networks and end customer requirements.
  • Strong long-term strategic mindset with solid execution and project management skills.
  • Experience in launching logistics businesses and managing scalable & efficient logistics networks.
  • Data-driven mindset with strong data analysis skills.

Preferred Qualifications

  • Very familiar with logistics KPI metrics like volume, cost, operational efficiency, SOP, and end-user experience metrics such as lead time and service quality.
  • Good understanding of the UK and EU merchant, customer, and e-commerce landscape.
  • Strong communication, negotiation, and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
  • A proactive, self-motivated, and customer-centric attitude, with the ability to work independently and as part of a team.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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