CUSTOMER JOURNEY
hace 5 días
As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and reviews. At the core of this role is customer service excellence and OTA performance. You will manage and evolve how we communicate with guests, while also fully owning our OTAs (Online Travel Agency) platforms. These including Booking.com, Hostelworld, Expedia, Viator / GetYourGuide. You’ll be ensuring listings are accurate, optimised, and conversion-driven.Working closely with the Marketing, Sales, and Operations teams, this role acts as the bridge between what we promise online and what guests experience on the ground. You’ll be expected to identify friction points, spot patterns in guest feedback, and proactively implement improvements that increase satisfaction, reduce issues, and drive stronger reviews and repeat bookings.We are looking to revolutionise how we handle customer service and the customer journey at Stoke, moving away from reactive inbox management and toward a structured, thoughtful, and guest-obsessed system. Someone open-minded, analytical, customer-focused, and willing to research, test, and implement new ideas will thrive in this role.WHO WE ARE LOOKING FORMust-haves: 2+ years of experience in customer service, hospitality, travel, or OTA management Hands-on experience with at least one major OTA (Booking.com or Hostelworld preferred) Strong spoken and written English and Spanish Highly organized with excellent attention to detail Calm under pressure, festivals don’t care if you’re having a bad day Confident in making decisions and owning outcomesNice-to-haves: Experience in hostels, tours, or festival travel Familiarity with channel managers or PMS systems Experience managing interns or junior staff Based in Barcelona or willing to relocateWHY WORK WITH STOKEWe are a fast-paced, fun, slightly chaotic, young company Real ownership and responsibility from day one Direct impact on sales and guest experience A team that works hard and doesn’t take itself too seriouslyPlease email resumes to if you are interested. We are looking for an ASAP start date.
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Customer Journey Expert
hace 5 días
Madrid, Madrid, España ING A tiempo completoAt ING we are looking for a Financial Crime Prevention Customer Journey ExpertYour role and work environment:We are looking for a talented and enthusiastic FCP Customer Journey Expert to join our Delivery Team of Financial Crime Prevention Tribe.The responsibility of this team is to ensure a proper FCP IT landscape to support our running processes and to...
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Customer journey
hace 7 días
Madrid, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...
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Customer journey
hace 2 semanas
Madrid, España The Stoke Travel Co. A tiempo completoAs The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...
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Customer Journey Architect
hace 1 semana
Madrid, España ING A tiempo completoA leading international bank in Madrid is seeking a Customer Journey Expert (temporary) to enhance customer satisfaction through innovative solutions and streamlined processes. The ideal candidate will have a master's or bachelor's degree, over 3 years of experience in digital transformation, and strong analytical skills. Responsibilities include developing...
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Customer Journey con Inglés
hace 3 días
Madrid, España Sopra Steria A tiempo completo**Descripción de la empresa** Porque trabajar en Sopra Steria, también es sentir **Sopra Steria**. Somos un reconocido líder europeo en consultoría, servicios digitales y desarrollo de software, con cerca de 56.000 empleados en casi 30 países y más de 4.000 en España. Nos enfocamos en las personas, en su formación y desarrollo profesional, lo que...
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Customer Journey Architect
hace 1 semana
Madrid, España ING A tiempo completoA leading international bank in Madrid is seeking a Customer Journey Expert (temporary) to enhance customer satisfaction through innovative solutions and streamlined processes.Habilidades, experiencia, cualificaciones... Si tiene el perfil adecuado para esta oportunidad, asegúrese de inscribirse hoy mismo.The ideal candidate will have a master's or...
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Customer Journey Expert
hace 2 semanas
Madrid, Madrid, España ING A tiempo completoREQ 15/01/2026Customer JourneyMadrid, SpanjeING BankAt ING we are looking for a Customer Journey Epert (temporary)Your role and work environment:We are looking for a talented and enthusiastic Customer Journey Epert to join our Transfers Team in tthePayments TribeYour key responsibilities:As a Customer Journey Epert (temporary):You are responsible to develop,...
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Customer Journey Expert
hace 2 semanas
Madrid, Madrid, España ING A tiempo completoAt ING we are looking for a Customer Journey Expert (temporary)Your role and work environment:We are looking for a talented and enthusiastic Customer Journey Expert to join our Transfers Team in tthe Payments Tribe Your key responsibilities: As a Customer Journey Expert (temporary):- You are responsible to develop, launch and maintain an attractive...
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Customer Journey Expert
hace 2 semanas
Madrid, España ING Bank A tiempo completo**REQ-10107168**: - **15/01/2026**: - **Customer Journey**: - **Madrid, Spanje**ING Bank** **At ING we are looking for a Customer Journey Epert (temporary)** **Your role and work environment**: We are looking for a talented and enthusiastic **Customer Journey Epert**to join our **Transfers**Team in tthe**Payments Tribe** **Your key...
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madrid, España Naturgy Energy Group S.A. A tiempo completoUna empresa energética multinacional busca estudiantes para prácticas en Customer Journey en Madrid. Las responsabilidades incluyen diseñar el mapa de comunicaciones y encuestas, así como documentar procesos para mejorar la experiencia del cliente. Se requieren estudiantes de último curso en Marketing o Comunicación. Estas prácticas ofrecen la...
