English speaking Risk Specialist

hace 2 días

Barcelona, España Teleperformance A tiempo completo
Country SpainDate published 26-Mar-2024Site Barcelona MultilingüeApplication deadline 31-Dec-2024Nº of openings 10Languages required for role EnglishShift details
Shift Start time End time Working time From To Contract Hours
Afternoon 15:00 12:00 Full-time Monday Sunday 38,5
Afternoon 15:00 12:30 Full-time Monday Sunday 38,5
Afternoon 15:00 00:00 Full-time 38,5
Job description

Majorel is now Teleperformance And together we represent the world leader and largest provider of outsourcing services in all business sectors and on all continents, on behalf of the main international brands and companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated We are currently hiring people willing to grow professionally and at the same time contribute with value and the highest quality standards to our services.


Responsibilities

Purpose of the role:

As the foundation of the Risk Team, risk specialists help protect our users and their customers from a wide range of risks that come with navigating the world of payments. Each Specialist reviews businesses who either wish to use or are currently using the platform. The reviewer verifies and validates information provided by the merchant, comparing specific details from the account application against supporting documentation such as a website, document scans, or internal/external databases. The reviewer evaluates merchants for potential risks, including supportability, KYC, credit, or fraud.

Responsibilities include:

  • Verify all required details have been submitted with application for processing.
  • Examine and validate the identity of the merchant to ensure the information submitted is valid.
  • Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
  • Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
  • Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
  • Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.
  • Ensure no items being sold on the merchant's site violate these guidelines.
  • Based on the merchant's website, categorize the business using a list of guidelines.
  • Identify businesses as supportable, prohibited, or in need of small changes to their business model.
Requirements

Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
Fluent in English (C1 or higher).
Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
Capacity for showing empathy, remembering there is a person behind the business and not being overly harsh in assessments.
Efficiency working in a fast-paced, high-volume environment.
Comfortable making decisions based on incomplete or ambiguous information.
Persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
Collaborative with team members and willing to share knowledge and best practices to help the team succeed.

What we offer

38.5 hours/week, Afternoon-Shifts, from 15h00 to 00h00.
Salary: 18.065 € gross/year - Temporary contract.
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
A permanent presence of coaches who will facilitate your personal and professional development.
Employment with the world's largest provider of contact center services.
Excellent work environment, great colleagues, social arrangements, and personal development.
International business casual environment.

Competitive benefits package

Equal opportunities At Teleperformance, we are committed to equal opportunities between men and women. Our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the safety and health of workers in our facilities or in teleworking.#J-18808-Ljbffr

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