English Speaking Risk Specialist

hace 2 meses


Barcelona, España Teleperformance A tiempo completo

.CountrySpainDate published26-Mar-2024SiteBarcelona MultilingüeApplication deadline31-Dec-2024No of openings10Languages required for roleEnglishShift detailsShiftStart timeEnd timeWorking timeFromToContract HoursAfternoon15:0012:00Full-timeMondaySunday38,5Afternoon15:0012:30Full-timeMondaySunday38,5Afternoon15:0000:00Full-time38,5Job descriptionMajorel is now Teleperformance And together we represent the world leader and largest provider of outsourcing services in all business sectors and on all continents, on behalf of the main international brands and companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated We are currently hiring people willing to grow professionally and at the same time contribute with value and the highest quality standards to our services.ResponsibilitiesPurpose of the role:As the foundation of the Risk Team, risk specialists help protect our users and their customers from a wide range of risks that come with navigating the world of payments. Each Specialist reviews businesses who either wish to use or are currently using the platform. The reviewer verifies and validates information provided by the merchant, comparing specific details from the account application against supporting documentation such as a website, document scans, or internal/external databases. The reviewer evaluates merchants for potential risks, including supportability, KYC, credit, or fraud.Responsibilities include:Verify all required details have been submitted with application for processing.Examine and validate the identity of the merchant to ensure the information submitted is valid.Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.Ensure no items being sold on the merchant's site violate these guidelines.Based on the merchant's website, categorize the business using a list of guidelines.Identify businesses as supportable, prohibited, or in need of small changes to their business model.RequirementsFluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.Fluent in English (C1 or higher).Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.Capacity for showing empathy, remembering there is a person behind the business and not being overly harsh in assessments.Efficiency working in a fast-paced, high-volume environment.Comfortable making decisions based on incomplete or ambiguous information



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