Portuguese Speaking Risk Consultant in Barcelona
hace 2 semanas
Teleperformance, a global leader in customer experience management, is seeking a highly skilled Portuguese speaking risk specialist to join its team in Barcelona. This exciting opportunity offers a challenging and dynamic work environment where you will play a critical role in protecting our users and their customers from various risks associated with payments.
The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to make informed decisions based on incomplete or ambiguous information. Fluency in English (C1 or higher) is also essential for effective communication and collaboration with team members.
Key Responsibilities:
- Verify merchant details and validate identity through thorough checks in internal and external databases
- Investigate discrepancies and inaccuracies, documenting red flags that require intervention
- Compare website information with application data, ensuring compliance with client guidelines
- Categorize businesses as supportable, prohibited, or requiring adjustments
Requirements:
- Native level of Portuguese
- Fluent in English (C1 or higher)
- Excellent internet research skills, with at least 1 year of computer experience
- Meticulous attention to detail, with empathy towards merchants and their customers
- Persistent and thorough approach, willing to go the extra mile to understand specific cases
- Collaboration and knowledge sharing with team members
- Mandatory location: Barcelona area
Desired Qualifications:
- Experience in payments, risk, compliance, or the financial industry
- Previous background in user support roles at technology companies
- Investigative experience involving decision-making
Benefits Package:
- 38.5 hours/week, Monday to Sunday, with two weekends off per month
- Six-month contract
- Competitive salary: €18,065 gross/year
- Referral program offering up to €2,000 depending on language/project
- Ongoing coaching and personal development opportunities
- Employment with the world's largest contact center services provider
- International business casual work environment
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