English speaking Risk Specialist

hace 16 horas

Barcelona, España Cataloxy A tiempo completo

Publicada: 25.11.2024. Actual hasta: 11.12.2024

Un poco sobre la empresa Teleperformance Spain

Forma parte del equipo de Teleperformance. Desarróllate como profesional y alcanza tus sueños. Somos la compañía líder mundial en soluciones de gestión omnicanal de experiencia del cliente.

Ofertas de empleo: English speaking Risk Specialist (Late/Night Shift) in Barcelona

Salario: 18€ - 21€ por hora

Summary information

Puesto: English speaking Risk Specialist (Late/Night Shift) in Barcelona
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indiferente
Empresa: Teleperformance Spain

Descripción de la oferta

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

As the foundation of the Risk Team, risk specialists help protect our users and their customers from a wide range of risks that come with navigating the world of payments. Each Specialist reviews businesses who either wish to use or are currently using the platform, verifying and validating the information provided by the merchant.

Responsibilities:
  • Verify all required details have been submitted with application for processing.
  • Examine and validate the identity of the merchant to ensure the information submitted is valid.
  • Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
  • Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
  • Investigate and compare the items sold on the merchant’s website to information provided on the product description, merchant industry, and charges.
  • Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines.
  • Based on the merchant's website, categorize the business using a list of guidelines.
  • Identify businesses as supportable, prohibited, or in need of small changes to their business model.
Requirements
  • Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
  • Fluent in English (C1 or higher).
  • Ability to be detail-oriented and meticulous.
  • Capacity for showing empathy in assessments.
  • Efficiency working in a fast-paced, high-volume environment.
  • Comfortable making decisions based on incomplete or ambiguous information.
  • Persistent and thorough in understanding specific cases.
  • Collaboration with team members and sharing knowledge and best practices.
Desired Qualifications:
  • Experience with payments, risk, compliance, or the financial industry.
  • Previous background in a role supporting users at a technology company.
  • Well-versed in an investigative role involving decision-making.
Benefits
  • 38.5 hours/week, Night-Shift, from 22.00 to 08.00.
  • Salary: 18.065 € gross/year - Temporary 6 month contract.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.
  • International business casual environment.
  • Permanent Contract.
  • Competitive Benefits package
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