Head of care

hace 2 semanas

Barcelona, España TIME Manufacturing Company, Inc. A tiempo completo

COMPULSORY TRAININGRevise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.Technical or Higher Engineering in branches such as Mechanical, Industrial, Metallurgy or similar.Complementary training in maintenance management , occupational risk prevention, customer service and quality is highly valued.REQUIRED EXPERIENCE~5 to 8 years of experience in supervisor positions or head of technical service, maintenance or after-sales in the industrial/metallurgical sector and/or preferably within the mobile elevating personnel platform sector~ Experience in team management and project coordination.~ Experience working with ERP systems (SAP, Oracle, Navision, etc.) and service management tools.LANGUAGESSpanish level C1 in effective competence.C1 at Catalan level in effective competition.Minimum English level B2-C1 – Technical EnglishFrench level B1 or higher (recommended).SKILLS & KNOWLEDGEOrganizational and time and resource management skills.Communication, organization, and planning skills.Responsible, organized, dynamic and methodical person.Leadership and ability to motivate teams.Ability to train and develop talent within the teamCustomer orientation.Ability to negotiate and resolve conflicts.Management of maintenance management software and CRM.Strategic vision and orientation to results.TRAINING TO BE PROVIDED BY THE COMPANYEpicor software and/or fulfillment softwareTraining in occupational risk prevention in the workplaceTraining in labor processesMAIN FUNCTIONSSupervision, control and management of the personnel in charge: administrative staff and mechanicsAssignment of tasks and supervision of the same.Coordination with the documentation administration department for the invoicing of interventions or management of guarantees.After-sales service management: coordinating customer service, technical support and incident resolution.Management and planning of customer portfolio, maintenance contracts, repairs and breakdowns.Telephone and/or personal customer service.Permit management, current legal regulations to be complied with, etc...Development and implementation of new strategies and procedures to ensure efficient and high-quality technical service: monitoring programs, surveys and continuous improvement actions.Identify areas for improvement and make data-driven decisions to improve team performance and customer satisfaction.For IPAF trainers only :Management and planning of IPAF courses.Provide IPAF training and/or courses. xcskxlj Coordination with the IPAF federation to update regulations, procedures, etc.Manage IPAF audits.

  • Head of Engineering

    hace 2 semanas

    Barcelona, España Back Market A tiempo completo

    Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality,...

  • Head of Monetization

    hace 6 minutos

    Barcelona, España vaga para Head of Monetization na Appodeal A tiempo completo

    Appodeal is a dynamic US-based product company with a truly global presence. We have offices in Warsaw, Barcelona and Virginia along with remote team members located around the world. Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space. Why Appodeal? At Appodeal, we're more than just a...

  • Head of Communications

    hace 2 semanas

    Barcelona, España World Association of Zoos and Aquariums (WAZA) A tiempo completo

    **Overview**: The World Association of Zoos and Aquariums (WAZA) is seeking a dedicated, creative, experienced individual to serve as Head of Communications to lead the strategic development of WAZA’s communications on behalf of WAZA and its members. The WAZA Head of Communications will help shape the public perception and appreciation of the global zoo...

  • Head of European Customer Care Operations

    hace 2 semanas

    Barcelona, España Perk A tiempo completo

    An innovative travel management firm is seeking a Director of Customer Care Operations for Europe in Barcelona.Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.This role involves leading a team of over 700 to ensure exceptional customer experience and...

  • Head of European Customer Care Operations

    hace 2 semanas

    Barcelona, España Perk A tiempo completo

    An innovative travel management firm is seeking a Director of Customer Care Operations for Europe in Barcelona.Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.This role involves leading a team of over 700 to ensure exceptional customer experience and...

  • Head of European Customer Care Operations

    hace 1 hora

    Barcelona, España Perk A tiempo completo

    An innovative travel management firm is seeking a Director of Customer Care Operations for Europe in Barcelona.Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.This role involves leading a team of over 700 to ensure exceptional customer experience and...

  • Head of Pastoral Care- Eyfs

    hace 2 semanas

    Barcelona, España Oak House School Spain A tiempo completo

    **Oak House School** Spain**Job type**: Full Time, Permanent26 September 2025**Job overview**: - Oak House School has a school population of 1000+ students aged from 3-18 years old. This is a new position which reflects the school’s commitment to supporting students’ wellbeing and creating a learning environment beyond the excellent academic and...

  • Head of Marketing

    hace 2 semanas

    Barcelona, España Seabass A tiempo completo

    Head Of Marketing As Head of Marketing, you will be responsible for customer acquisition, our PR, communications and the marketing strategy and execution. Join our team at the headquarters in Barcelona (Spain). Tasks and activities - You drive, lead, and own all our marketing efforts. You steer the (small) team accordingly. - Effectively executing the...

  • Pa to Head of Spain

    hace 2 semanas

    Barcelona, España Page Personnel España A tiempo completo

    Project's coordination: draft presentations, manage site visits, analysis, key board committee's comprehension. - Arrange team meetings where relevant and meetings with direct reports, including minute taking and follow up with teams on key actions. - Assist in the preparation of presentations to senior managers. - Understand the key Board and Committee...

  • Deputy Head of Training

    hace 1 semana

    Barcelona, España BAA Training A tiempo completo

    We promise a highly challenging field and wide scope of responsibilities, which will initially cover: - Performing instructor meetings; - Performing instructor standardization sessions and training; - Following up on training related matters; - Communicating with training planners to secure a smooth and compliant customer journey; - Development of the...