Customer Care Officer

hace 3 semanas

Murcia, España Marc Foujols International A tiempo completo
Job description


DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.

If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this is it


The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increasing the number of patients and doctors using DOCTENA.


Your responsibilities will be to :

  • deal directly with customers either by telephone, chat or through our ticketing system
  • respond promptly to customer inquiries
  • handle and resolve customer issues
  • obtain and evaluate all relevant information to handle product and service inquiries
  • set up new customer accounts and deliver remote training to new Doctena Pro customers and ensure the best possible adoption of our product.
  • review, prepare and import patient data into Doctena Pro
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

Your work environment :

You will join a team of young passionate people dedicated to building the best online medical service offering in Europe. The position will be fully remote with an occasional visit to the headquarters in Luxembourg.
We offer a full-time contract with an attractive salary package and benefits according to your experience.
We consider working for a promising startup to being a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

Job requirements
  • You bring a high school diploma, a general education degree or equivalent
  • You have knowledge of customer service principles and practices, as well as relevant computer applications
  • You have strong communication skills – verbal and written
  • You are very comfortable with working with computers and IT systems
  • You love problem analysis and problem-solving
  • You give attention to detail and accuracy
  • You like working in a team.
  • You find it easy to integrate a team and are able to balance autonomy vs teamwork.
  • You are hands-on and not afraid of unknown situations.

Language skills

Language skills are very important in this role. You speak and write
a combination of Dutch / French the common office language is English.

#J-18808-Ljbffr

  • Student Care Officer

    hace 2 meses

    Murcia, España Universidad Católica San Antonio de Murcia A tiempo completo

    **¡Únete a nuestro equipo en la UCAM como Student Care Officer!** ¿Te apasiona trabajar con jóvenes y ayudarlos a tener éxito académico y personal? En la UCAM buscamos una persona para el Departamento de Admisiones Internacionales que se sume a nuestra comunidad universitaria y acompañe a nuestros estudiantes en cada paso de su experiência...

  • Customer Care Officer

    hace 1 semana

    Murcia, España Marc Foujols International A tiempo completo

    Job descriptionDOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this...

  • Customer Care Officer

    hace 4 semanas

    Murcia, España Doctena S.A. A tiempo completo

    DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it!The role...

  • Customer Care Officer

    hace 3 semanas

    Murcia, España Doctena S.A. A tiempo completo

    DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it!The role...

  • Customer Care Officer

    hace 2 meses

    Murcia, España Doctena S.A. A tiempo completo

    DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it! The...

  • Customer Care Officer

    hace 2 meses

    Murcia, España Marc Foujols International A tiempo completo

    Job description DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth oriented start-up in Digital Healthcare,...

  • English (Us) Customer Care & Fashion Advisor (F/M/D)–Late Shift - Barcelona

    hace 4 semanas

    Murcia, España buscojobs España A tiempo completo

    To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – US English late shift (f / m / d) to be based in our Barcelona office.WHAT YOU WILL DOYou will be part of a team dedicated to supporting our customers in the fast-growing US Market.Advisory and support services for our international premium clients concerning the...

  • English (Us) Customer Care & Fashion Advisor (F/M/D)–Late Shift - Barcelona

    hace 3 semanas

    Murcia, España buscojobs España A tiempo completo

    To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – US English late shift (f / m / d) to be based in our Barcelona office.WHAT YOU WILL DOYou will be part of a team dedicated to supporting our customers in the fast-growing US Market.Advisory and support services for our international premium clients concerning the...

  • Customer Relations Officer

    hace 7 meses

    Unión, Murcia provincia, España Al-Futtaim A tiempo completo

    No two days are the same at AMW, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognizes and rewards quality performance, and what do you get, The chance...

  • Territory Manager Spain

    hace 7 meses

    Murcia, España Aerogen Ltd A tiempo completo

    **About Aerogen**: Headquartered in the vibrant city of Galway, with offices around the world, Aerogen is proud to be the world leader in acute care aerosol drug delivery. Recognised through multiple MedTech awards and eight-time winner of the Zenith award for Respiratory Care Excellence in North America, collectively our employees make a difference to...

  • Sales Representative Orthopedic Instruments – South Levante

    hace 1 semana

    Murcia, España Stryker Group A tiempo completo

    .Who we want: Hard-working winners . Confident, competitive and results-oriented professionals who create a track record of success. Dedicated achievers . People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations. Effective communicators . People who can interpret information...

  • Sales Specialist Murcia – Residential/Tertiary |

    hace 4 días

    Murcia, España Abb A tiempo completo

    Sales Specialist Murcia – Residential/TertiaryAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB...

  • Sales Specialist Murcia – Residential/Tertiary |

    hace 4 días

    Murcia, España Abb A tiempo completo

    Sales Specialist Murcia – Residential/TertiaryAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB...

  • Sales Specialist Murcia – Residential/Tertiary |

    hace 4 días

    Murcia, España Abb A tiempo completo

    Sales Specialist Murcia – Residential/Tertiary At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB...

  • Chief Marketing Officer

    hace 6 meses

    Alhama de Murcia, España PcComponentes A tiempo completo

    **_¿Te gusta el Gaming?_** En New Alternative Technologies, tenemos una nueva oportunidad que no puedes dejar pasar: liderar la visión y misión nuestras marcas de gaming entorno a la estrategia de producto llevándote al "next level professional". Si eres esa persona que vive el gaming y respira el marketing digital, el Branding de Marca y la...

  • Sales Specialist Murcia

    hace 1 semana

    Murcia, España Oilandgas.Org.Uk A tiempo completo

    Sales Specialist Murcia - residential/tertiaryAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...

  • Sales Representative Orthopedic Instruments – South Levante

    hace 1 semana

    Murcia, España Stryker Group A tiempo completo

    .Who we want:Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.Effective communicators. People who can interpret information...

  • Sales Specialist Murcia – Residential/Tertiary

    hace 12 horas

    Murcia, España Abb Schweiz Ag A tiempo completo

    Sales Specialist Murcia – residential/tertiary At ABB, we are dedicated to addressing global challenges.Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story.Make it your...

  • Sales Specialist Murcia – residential/tertiary

    hace 4 semanas

    Murcia, España ABB A tiempo completo

    At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.This position reports toYour role and...

  • Sales Specialist Murcia – residential/tertiary

    hace 4 semanas

    Murcia, España ABB A tiempo completo

    Sales Specialist Murcia – residential/tertiaryAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB...