Groups & Events Coordinator

hace 2 semanas

Barcelona, España Hotel Miiro Borneta A tiempo completo

About Us. Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel remind us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations. At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay. Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

About The Miiro Borneta Hotel. The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.

Job Description.

What you’ll do.

  1. Group reservation & events management:
    • Process and coordinate rooming lists and ensure effective communication of information between departments.
    • Create and manage group reservations in the Apaléo PMS, ensuring that all customer information required for billing is correctly entered.
    • Collaborate with the Sales and F&B teams in organizing events and group bookings, from the initial inquiry to event completion.
    • Manage the logistics of events, including rooming list, memos, and Beo's.
    • Coordinate with other hotel departments (food and beverage, housekeeping, front desk) to ensure the smooth execution of events.
    • Review the show rooms daily to make sure they are perfect for site inspection.
    • Maintain consistent communication with clients to ensure their requests are promptly and accurately addressed. Reply to inquiries.
    • Provide support in resolving any last-minute changes or issues that may arise during the event.
    • Participate in post-event evaluations to identify opportunities for improvement.
  2. Customer Service:
    • Respond to customer requests by phone and email in a professional and responsive manner.
    • Ensure rigorous follow-up of files and handle any special requests in collaboration with the relevant teams.
  3. Billing Monitoring:
    • Track group billing in conjunction with the accounting department.
    • Manage reminders to customers for pending payments, ensuring deadlines are met.
  4. Communication and Coordination:
    • Work closely with the Sales, Reservations, Front Office, F&B and Accounting teams to ensure efficient management of group bookings.
    • Ensure that all customer and booking information is shared internally in an accurate and timely manner.

Required skills.

  • Experience in a similar role in hospitality or reservation management (ideally group).
  • Previous experience in event coordination, preferably within the hospitality industry.
  • Proficiency in hotel management tools, including PMS (ex Opera, Apaléo and Revinate).
  • Excellent written and oral communication skills, with the ability to manage multiple requests simultaneously.
  • Great organizational skills, ability to meet deadlines, manage priorities and multitask effectively.
  • Strong attention to detail and effective communication skills.
  • Ability to work as part of a team and collaborate closely with the Sales & Events Manager and other hotel departments.
  • Customer-oriented approach with the ability to anticipate client needs.
  • Fluent English and Spanish required.
  • Proficiency in common office tools (Excel, Word, etc.).

What do we offer.

  • A competitive salary.
  • Discounted hotel room rates across our hotels, for you and friends and family.
  • Fantastic Training and Development opportunities.
  • Free Meals on shift.
  • Unrivalled Career Progression prospects.
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