Indoor Sales Specialist

hace 2 semanas

Viladecans, España Vueling Airlines A tiempo completo

Welcome to this recruitment process with Vueling

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.

Job Purpose

The purpose of this position is to support the sales team in managing administrative tasks (contracts management, travel agencies information etc.). This role is also to be the bridge between the Sales team and other departments with the objective to give the best services to partners (agencies, tour-operators, OTAs etc.).

Main Accountabilities

  1. Giving support to the Sales team to manage regular requests from agencies (technical issues, product requests, invoices, etc.).
  2. Controlling promotional actions budget (“otros costes comerciales”).
  3. Applying the procedures and the policies defined to solve any situation.
  4. Ensuring the operational management of tour-operation and charters.
Main Responsibilities - Tasks
  1. Management of TTOO allotment: contract creation, bookings, releases, passenger name list, changes, special requests, ancillaries, payments, and coordination with Sales and Legal.
  2. Management of Charters flights: Coordination with Network, negotiations, internal approval process, contract creation, booking, passenger name list, special request and payments.
  3. Management of Sales requests sent to indoor sales inbox mail.
  4. Management of “promovueling”.
  5. Create the PO’s & Needs derived of promotional/commercial activity and monitor “otros costes comerciales” budget.
Main Relationships
  1. Internally with Sales teams, Sales processes and effectiveness area, Legal Department, Revenue Management, Distribution area, Network and Operations, Finance and Customer Services.
  2. Externally with partners (agencies, OTAs, tour-operators, airports etc.).
Education
  1. Diploma or bachelor's degree in Economics, Sales or Tourism.
Experience
  1. Experience in airlines or in an agency.
Competencies
  1. Teamwork qualities.
  2. Autonomy and agility finding solutions.
  3. Ability to work under pressure.
  4. Organized and comfortable working in a rapidly changing and demanding environment.
  5. Solid understanding of airline selling processes.
  6. Strong interest in the airline industry.
Languages
  1. English: B2.
  2. Spanish: fluent.
  3. Italian, French or German is a plus.
Other
  1. Office Suite.
  2. Ideally knowledge of Skyspeed.
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