Key Account Manager Europe
hace 2 semanas
Responsibilities:
- Develop and maintain strong relationships with key clients who bring in the most revenue for the company.
- Play a key role in attracting new customers and be responsible for their effective on-boarding.
- Focus on growth in alternative segments where the company may not be present.
- Address and resolve customer complaints.
- Act as the main point of contact between customers and internal teams.
- Oversee customer service assigned to each customer.
- Communicate and collaborate with marketing, sales, purchasing, technical and logistics departments to ensure that customer needs are met.
- Reporting on account performance, targets and forecasts for the relevant area.
- Develop a thorough understanding of customer needs and requirements and prepare customised solutions.
- Negotiate contracts with clients and meet deadlines set for the achievement of each client’s long-term objectives.
- Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of the company’s objectives.
Education:
- Higher education in Chemistry, Business Administration, International Business or similar.
Specific knowledge:
- Knowledge in the industries of fragrances, flavours, animal feed, cosmetics.
- Basic knowledge of international trade.
- Advanced user of Office Suite.
- Analytical skills.
- Knowledge of SAP would be an asset.
Languages:
- Spanish: advanced.
Skills:
- Customer orientation.
- Results oriented.
- Responsibility and commitment.
- Autonomy.
- Planning and communication.
Experience:
- More than 1 year of experience in a similar position.
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