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Security Solution Consultant
hace 2 meses
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Team: The Genesys Global Security, Privacy & Compliance COE (Centre of Excellence) team is made up of Security/Privacy/Compliance experts with the skills to provide expert services in support of all key stakeholders (Genesys Sales, Presales, Customers, Partners, Prospects, external consultants etc.). The team is the single point of contact for all security, privacy & compliance related filed engagements. The team sits within the Genesys Cloud business unit.
Role and Responsibilities:
You will be our security subject matter expert, single point of contact for all security, privacy & compliance field engagements for your assign region/countries. Your will own all global Spanish speaking engagements and will also be required to contribute to other regions/countries as/if required based on your specialisation and availability. Support our sales account team for security, privacy & compliance discussions, explain security, privacy and compliance policies, controls and processes for Genesys solutions. You will be expected to join calls/meetings with our prospects, customers, and partners to present and demo our security & compliance approachYou will own product security/privacy/compliance questions, consulting engagements for our prospects, customers, and partners within your area of specialization. Contribute towards security audits/assessments; collaborate will other global & regional teams for timely completion of these requests. Support our global Compliance teams (Privacy office, Security Office, legal) for applicable external and customer audits. You will own planning, completion, and follow-ups of quarterly security & privacy reviews with our regulated customers (e.g., Financial Services, Public Sector). You will be proactively reviewing applicable security/privacy upcoming regulations and advise internal team on the possible impact and opportunities. You will work to enable our Sales and Presales teams, and crucially also our Partners, ensuring a solid foundation of security understanding is established and that they have the skills needed to be successful. Assist global COE team by owning other global security, privacy & compliance engagements as/if required. Our team DNA is innovation; every team member is also required to contribute to ongoing internal team global projects which are key to our scalability and success. (For example, creation of vertical, country, or regional compliances, documentations, presentations, demos, and best practices)
This role offers:
Working in a high-energy, dynamic & expert team with a set up that provides every opportunity to thriveOnboarding program during which you will share the experience with and learn alongside other newcomers. You will be fully equipped to achieve a long and successful career with GenesysClose co-working with Enterprise Sales teams in strategic Accounts to drive Cloud Acceleration A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationshipsWorking across a culturally diverse and fascinating teamTravel to customer and business meeting sites across EMEA region as/if required. Around 20 to 30% of the travel is expected. Role can be office based or fully remote.
The minimum you need to succeed:
Show Empathy, Passion, Energy and a Willingness to go above and beyond. Bachelor's Degree within Cyber Security or related certifications such as CISSP, CISM, AWS Certified Security Speciality or similar recent professional experience.Professional proven security, privacy, or compliance experience for solutions within public cloud (Amazon Web Services or Microsoft Azure Cloud or Google Cloud). Strong background or past/current hand-on experience within DevSecOps. Professional experience handling/supporting risk management/audits/attestations/compliances ) for cloud solutions.AI experience/knowledge within digital customer experience solutions. Excellent presentation/consulting skills. Be a Team Player; be adaptable, able to multi-task, and be ready to travelAbility to work independently with little guidance and be detail-orientedFlexible and adaptable to all work environmentsWork in-line with team and company standardsGoal-oriented and have the self-discipline to complete all work tasks on timeAbility to present complex information in a clear, concise mannerFluency in the English and Spanish language is required. Ability to work at a computer terminal 90% of the typical workday
Nice to Have Skills:
Prior Genesys products hands-on Experience, in an operational, professional services or presale's roleSecurity, Privacy or Compliance Vertical Experience (Finance & Healthcare)Designing Secure distributed ArchitecturesCRM applications, Artificial Intelligence. Digital
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceTM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
