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Client Relations Analyst
hace 3 meses
Responsibilities:
Scope out the work to formalize client's business, functional and technical requirements in a client friendly document.
Maintain and build strong client relationships by creating feedback loops that identify key areas for improvement in our service offerings.
Co-ordinate and liaise with our sales and customer success teams to provide timely feedback on client queries and provide deep insights into the customer experience for those markets.
Work closely with our Morningstar Publishing System EMEA client base to ensure timely production, quality assurance, and the delivery of projects for new and existing clients.
Use your innovative approach to contribute to the business in ways that range from communicating client feedback to product managers, liaising with data and sales colleagues, and liaising with data contributors, all the while contributing to changing and enhancing processes.
Achieve this by working closely with clients, our sales & product teams to deepen our client relationships, act as the key product expert and come to a better understanding of how they use and manage our products & data; and identify opportunities this may present for Morningstar.
Requirements:
Strong communication and presentation skills both written and oral.
Previous client-facing experience will be an advantage.
Strong client service ethic; and proven organizational and multitasking skills.
Organized with an analytical approach and the ability to work in a dynamic environment.
An ability to be creative and think strategically regarding problem-solving.
Ease in dealing with ambiguity; ability to create focus, coordination, and keeping internal & external stakeholders on track.
Ability to develop strong internal and external partnerships and relationships; take a collaborative approach; and work effectively across different business and functional areas.
Sound technical understanding of systems, data collection, and delivery.
Experience with JIRA, Confluence, Salesforce
Bachelor's degree or equivalent with a strong academic record.
Scrum/Agile designation preferred.
