Empleos actuales relacionados con IT Director, Enterprise Application Management - Barcelona, Barcelona - Dynatrace

  • IT Director, Enterprise Application Management

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job Title: IT Director, Enterprise Application ManagementAt Dynatrace, we're on a mission to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud...

  • IT Director, Enterprise Application Management

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job Title: IT Director, Enterprise Application ManagementAt Dynatrace, we're on a mission to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud...

  • IT Director, Enterprise Application Management

    hace 2 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team.The successful candidate will be responsible for leading a team of Production Support analysts, including performance management and goal setting.Key responsibilities include defining and enabling Incident Management, Problem Management, and...

  • IT Director for Enterprise Application Management

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT). As a key member of the Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate...

  • IT Director for Enterprise Application Management

    hace 3 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT). As a key member of the Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate...

  • IT Director for Enterprise Application Management

    hace 1 mes

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT).The successful candidate will be responsible for leading a high-performing team that operates with a customer service mindset, coaching and mentoring team members, and defining and enabling...

  • IT Director for Enterprise Application Management

    hace 1 mes

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT).The successful candidate will be responsible for leading a high-performing team that operates with a customer service mindset, coaching and mentoring team members, and defining and enabling...

  • IT Director for Enterprise Application Management

    hace 4 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT). As a key member of the Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate...

  • IT Director for Enterprise Application Management

    hace 4 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within our internal Business Systems team (Corporate IT). As a key member of the Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate...

  • IT Director for Enterprise Application Management

    hace 2 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team. As a key member of our Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate will have significant experience leading and managing...

  • Enterprise Application Management Team Lead

    hace 1 semana

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job Title: IT Director, Enterprise Application ManagementDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team. As a key member of our Business Systems Leadership Team, you will be responsible for leading a high-performing team that operates with a customer service mindset.The successful candidate will have...

  • Head of IT for Enterprise Application Management

    hace 4 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job OverviewDynatrace is seeking a seasoned IT Director to join our internal Business Systems division (Corporate IT) and spearhead our Enterprise Application Management team.In this role, you will oversee our Production team, which is responsible for L1 / L2 support, incident management, release coordination, and monitoring across our enterprise...

  • Head of IT for Enterprise Application Management

    hace 3 meses

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job OverviewDynatrace is seeking a seasoned IT Director to join our internal Business Systems division (Corporate IT) and spearhead our Enterprise Application Management team.In this role, you will oversee our Production team, which is responsible for L1 / L2 support, incident management, release coordination, and monitoring across our enterprise...

  • Enterprise Application Management Team Lead

    hace 2 semanas

    Barcelona, Barcelona, España Dynatrace A tiempo completo

    Job DescriptionDynatrace is seeking an experienced IT Director to lead our Enterprise Application Management team within the Business Systems team (Corporate IT). The successful candidate will be responsible for leading a high-performing team that operates with a customer service mindset, providing L1/L2 support, incident, release, and monitoring management...

  • IT Operations Director

    hace 6 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Director of IT Operations for Manufacturing and EngineeringGalderma is a leading dermatology company with a presence in over 90 countries. Our innovative portfolio of premium brands and services spans the full spectrum of the dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology.As a Director of IT...

  • Director of IT Operations

    hace 2 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Director of IT OperationsLocation: BarcelonaThe Director of IT Operations will oversee and manage the company's IT landscape across all manufacturing sites and Global Distribution network. This leadership role involves ensuring the reliability, security, and efficiency of IT systems to support business goals and compliance with regulatory...

  • IT Director for Operations

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Director of IT OperationsGalderma is a leading dermatology company with a presence in over 90 countries. We are seeking an experienced IT Director to oversee the company's IT landscape across all manufacturing sites and global distribution network.Key Responsibilities:Oversee the day-to-day IT operations, including network infrastructure, servers,...

  • IT Director for Operations

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Director of IT OperationsGalderma is a leading dermatology company with a presence in over 90 countries. We are seeking an experienced IT Director to oversee the company's IT landscape across all manufacturing sites and global distribution network.Key Responsibilities:Oversee the day-to-day IT operations, including network infrastructure, servers,...

  • IT Director for Operations

    hace 1 semana

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Director of IT Operations and Supply Chain ManagementLocation: BarcelonaJob DescriptionThe Director of IT Operations and Supply Chain Management will be responsible for overseeing and managing the company's IT landscape across all manufacturing sites and Global Distribution network. This leadership role involves ensuring the reliability, security,...

  • IT Director for Operations

    hace 2 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Director of IT Operations and Supply Chain ManagementJob Description:Galderma is a leading dermatology company that delivers innovative, science-based solutions to meet the needs of consumers and patients. We are seeking an experienced IT Director to oversee and manage our IT landscape across all manufacturing sites and global distribution...

IT Director, Enterprise Application Management

hace 3 meses

Barcelona, Barcelona, España Dynatrace A tiempo completo

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

Dynatrace is looking for a experienced IT Director within our internal Business Systems team (Corporate IT), to lead our Enterprise Application Management team.

You will be leading our Production team who are responsible for L1 / L2 support, incident, release and monitoring management across our enterprise applications such as Salesforce, SAP SuccessFactors, NetSuite and Zendesk. The successful candidate should be experienced in building scalable processes to support the businesses continued technology developments.

Alongside the technical knowledge, we are looking for a authentic people leader who can mentor and develop their team. Your team will be based across the US and EMEA and you will be a key part of the Business Systems Leadership Team.

This role is based in our Barcelona office, and is a hybrid role. Relocations are considered.

  • Build and lead a high performing team that operates with a customer service mindset
  • Coach and mentor a team of Production Support analysts, including performance management, goal setting
  • Define and enable Incident Management, Problem Management, Knowledge Management processes with an ITIL mindset
  • Establish, monitor and report on the team's SLA/SLO
  • Bring an Automation first mindset to solving business problems
  • Ensure that the resolution of customer issues are within defined SLA, assess customer satisfaction using feedback loops
  • Build capacity management to support the Demand on the team
  • Monitor and measure ticket volumes, look for trends with a continuous improvement mindset
  • Develop coverage plans, schedules for month/quarter/year end support
  • Define standards of practices for Release and Environment management

Qualifications

  • Significant and proven experience of leading and managing L1/L2 Production Support teams in a global company
  • Experience/knowledge of the following applications: Salesforce, NetSuite, SAP, Zendesk and Varicent
  • Proven experience building high performing teams, building process and strategy across the team.
  • Hands on experience with Incident Management, Problem Management, Knowledge Management and Root Cause Analysis
  • Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives
  • Abillty to work under pressure
  • Experience working with ticketing systems such as Freshworks, including development of team dashboards
  • Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency
  • Ability to effectively juggle multiple tasks at the same time
  • ITIL certification is a plus

Additional Information

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
  • Working with the * latest technologies* and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • A team that thinks outside the box welcomes unconventional ideas, and *pushes boundaries. *
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and * tailor-made career development program* recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.