![HashiCorp](https://media.trabajo.org/img/noimg.jpg)
Director, Customer Technical Lifecycle Management
hace 4 semanas
Director, Customer Technical Lifecycle Management
Location - Madrid (Hybrid)
(will include Presales Engineering, Solutions Architecture, Implementation Services, Advisory Services Enablement, Onboarding, Customer Success, and Value Engineering)
About the role...
Our philosophy in customer success starts in the sales process and manifests itself during our customers lifecycle using our solutions. As a member of the Technical Field Operations (TFO) leadership, this role be responsible for building a new team (and fostering a culture across team) ensuring our philosophies are delivered.
These start with a presales engagement model that designs in the rapid onboarding of our solutions, ensuring customers are trained to drive successful adoption and then articulating our best practices to ensure maximum return on the customers investment in HashiCorp. The Director of Customer Lifecycle Management will support all aspects of our technical field operations – from defining the customers success plan during the sales process, to establishing an onboarding and enablement plan, to supporting a customer's deployment of first and additional use cases.
In this role, you can expect to...
Effectively manage a team of technical resources from sales engineers, solutions architects, implementation and project managers, and technical customer success managers.
Work closely with headquarter functions on strategic initiatives and oversee a value engineering function that creates all assets that matter for the technical field operations team to be successful.
Collaborate TFO Geo functional leaders in supporting their organisations and functions thru this shared services/center of excellence hub
Be a Subject Matter Expert (SME) on HashiCorp architecture, tools, and products.
Provide guidance for business decisions during the implementation from a technical perspective on issues such as performance, scalability, reliability, and security.
Work with our Product Management, Product Engineering, and Support team to resolve issues that occur during the deployment of our products.
Manage the implementation plan, customer success plans, and share weekly status reports.
Set, manage, and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects and onboarding.
Handle escalations where necessary and manage customer as well as internal resource expectations.
Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team.
Develop project plans and estimates to deliver on time and within budget.
Track and report progress metrics to ensure success and mitigate risk.
To visit our Madrid office up to 3 times a week
You may be a good fit for our team if you have...
7+ years of people management in any/all of the following experiences: Presales Engineering, Solutions Architecture, Implementation Services, Advisory Services Enablement, Onboarding, Customer Success and Value Engineering. People and program management experience is a must.
5 years in a customer-facing role/customer success role
Fluency in the English language and at least one other major European language (French, German, Italian or Spanish. Candidates should possess excellent written and verbal communication skills.
Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
Proficiency and/or knowledge of existing HashiCorp tools such as Terraform, Vault, and Consul, is a plus.
Excellent presence; strong written and verbal communication skills
Self-starter, mature and passionate about operational excellence
Experience managing and influencing change in organisations.
are based commuting distance to Madrid
HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-LH1 #LI-hybrid
-
Technical Customer Success Manager
hace 3 semanas
Salamanca, Salamanca, España HashiCorp A tiempo completoAbout the role...The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.In this role you can expect...
-
Technical Customer Success Manager
hace 2 meses
Salamanca, Salamanca, España HashiCorp A tiempo completoAbout the role...The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased.In this role you can expect...
-
R&d Lifecycle Management Leader
hace 5 días
Salamanca, Salamanca, España Kimberly-Clark A tiempo completoYour JobAre you excited about products and brands that consumers around the world can't live without? Do you want to work for a company that is passionate about innovation, collaboration and working with diverse, multi-functional and multi-cultural teams?If the answer is yes, we have the opportunity for you You can be part of a Research & Development team,...
-
R&d Lifecycle Management Leader
hace 5 días
Salamanca, Salamanca, España Kimberly-Clark A tiempo completoYour JobAre you excited about products and brands that consumers around the world can't live without? Do you want to work for a company that is passionate about innovation, collaboration and working with diverse, multi-functional and multi-cultural teams?If the answer is yes, we have the opportunity for you You can be part of a Research & Development team,...
-
Solutions Architecture Specialist
hace 3 semanas
Salamanca, Salamanca, España HashiCorp A tiempo completoSolutions Architecture SpecialistLocation: Madrid Hub (hybrid)About the RoleOur Solutions Architecture Specialists (SA) in our Madrid Hub at HashiCorp serve as subject matter experts, providing customers with deep technical guidance at strategic points during their customer journey with HashiCorpThrough targeted engagement, SAs help clear technical blockers,...
-
Solutions Architecture Specialist
hace 2 meses
Salamanca, Salamanca, España HashiCorp A tiempo completoSolutions Architecture SpecialistLocation: Madrid Hub (hybrid)About the RoleOur Solutions Architecture Specialists (SA) in our Madrid Hub at HashiCorp serve as subject matter experts, providing customers with deep technical guidance at strategic points during their customer journey with HashiCorpThrough targeted engagement, SAs help clear technical blockers,...
-
Technical It Manager, Dealers Technology
hace 5 días
Salamanca, Salamanca, España VTRAC Consulting Corporation (Certified Diversity Co.) A tiempo completoVTRAC Consulting Corporation Intelligent Resources Thank you for applying to VTRAC opportunities. Please e-mail your resume as an MS-WORD document in confidence Subject: Technical IT Manager, Dealers Technology (SDLC, BRM)Attention:, Position No: Title: Technical IT Manager, Dealers Technology (SDLC, BRM)Type: PermanentNoof Positions:1Location: GTA,...
-
Senior Technical Networking
hace 5 días
Salamanca, Salamanca, España Kyndryl A tiempo completoWho We AreKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Regional Director of Sales
hace 5 días
Salamanca, Salamanca, España Bancroft School A tiempo completoJob DescriptionREGIONAL DIRECTOR OF SALESOntarioFull Time, PermanentAbout UsEstablished in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine...
-
Senior Client Delivery Consultant
hace 3 semanas
Salamanca, Salamanca, España Nasdaq A tiempo completoCustomer Services is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our...
-
Senior Client Delivery Consultant
hace 1 mes
Salamanca, Salamanca, España Nasdaq A tiempo completoCustomer Services is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our...
-
Solutions Engineer
hace 3 semanas
Salamanca, Salamanca, España HashiCorp A tiempo completoSolutions EngineerLocation: Madrid Hub (hybrid)About the role...As a Solutions Engineer - Madrid at HashiCorp, you will collaborate and support our field Solutions Engineers and work across the entire customer journey supporting pipeline creation, technical wins, onboarding, consumption and renewal. You'll provide technical expertise around demos, webinars,...
-
Solutions Engineer
hace 4 semanas
Salamanca, Salamanca, España HashiCorp A tiempo completoSolutions EngineerLocation: Madrid Hub (hybrid)About the role...As a Solutions Engineer - Madrid at HashiCorp, you will collaborate and support our field Solutions Engineers and work across the entire customer journey supporting pipeline creation, technical wins, onboarding, consumption and renewal. You'll provide technical expertise around demos, webinars,...
-
Salamanca, Salamanca, España Gilead Science A tiempo completoFor Current Gilead Employees and Contractors:Please log onto your Internal Career Site to apply for this job.At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to...
-
Salamanca, Salamanca, España Gilead Science A tiempo completoFor Current Gilead Employees and Contractors:Please log onto your Internal Career Site to apply for this job.At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to...
-
Solutions Engineer
hace 3 semanas
Salamanca, Salamanca, España HashiCorp A tiempo completoSolutions Engineer, Corporate - Madrid Hub (hybrid)Location: Madrid, Spain (hybrid)About the role...Join us a customer-facing Solutions Engineer at HashiCorp, which is a great opportunity to work across the entire customer journey, supporting pipeline creation, technical win, onboarding, consumption and renewal In collaboration with our sales executives,...
-
Solutions Engineer
hace 2 meses
Salamanca, Salamanca, España HashiCorp A tiempo completoSolutions Engineer, Corporate - Madrid Hub (hybrid)Location: Madrid, Spain (hybrid)About the role...Join us a customer-facing Solutions Engineer at HashiCorp, which is a great opportunity to work across the entire customer journey, supporting pipeline creation, technical win, onboarding, consumption and renewal In collaboration with our sales executives,...
-
Solutions Architecture Specialist
hace 3 semanas
Salamanca, Salamanca, España HashiCorp A tiempo completoAbout the Role:HashiCorp is looking for driven, forward-thinking, outgoing problem-solvers to tackle the critical task of crafting field enablement content that helps our customers envision how HashiCorp's solutions deliver successful outcomes.This role would require you to work as a content creation specialist in the Value Engineering organization building...
-
Solutions Architecture Specialist
hace 2 meses
Salamanca, Salamanca, España HashiCorp A tiempo completoAbout the Role:HashiCorp is looking for driven, forward-thinking, outgoing problem-solvers to tackle the critical task of crafting field enablement content that helps our customers envision how HashiCorp's solutions deliver successful outcomes.This role would require you to work as a content creation specialist in the Value Engineering organization building...
-
Project Manager, Imaging
hace 1 mes
Salamanca, Salamanca, España ICON A tiempo completoJoin ICON Today!At ICON, we believe our team is what makes us truly stand out! Our diverse and talented individuals enable us to be a top partner for our customers and fulfill our mission of advancing patients' lives for the better.Our unique 'Own It' culture is centered around four core values - Accountability & Delivery, Collaboration, Partnership, and...