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Guest experience
hace 3 meses
Nuestra principal apuesta y razón de ser radican en consolidar un joven y ambicioso proyecto hotelero y empresarial basándonos en una estrategia con tres principios fundamentales:
la reconversión y modernización de establecimientos ubicados en zonas turísticas maduras, el posicionamiento de nuestros productos conforme a una política comercial que garantiza una excepcional relación calidad-precio, y el desarrollo de un modelo de gestión centrado en la rentabilidad, la sostenibilidad y la optimización de todos los recursos.
En la actualidad MLL Hotels cuenta con 5 establecimientos y más de 1.800 habitaciones, lo que nos convierte en la principal cadena hotelera por número de plazas en toda Platja de Palma, uno de los principales destinos ocio-turísticos de España.
¿Estás buscando una oportunidad laboral en una empresa en pleno proceso de transformación y que te permite crecer profesionalmente?
Pues esta vacante te puede Interesar:
Estamos buscando 1 personas que se incorporen como Guest Service en uno de sus hoteles vacacionales.
En tu día a día te encargarás principalmente de:
- Conocer el nivel de satisfacción de los clientes del Hotel.
- Realización de entrevistas a clientes.
- Llevar a cabo un estudio los cuestionarios de los últimos meses.
- Solucionar los problemas que pudieran plantearse y que afectaran a la satisfacción de los clientes durante su estancia en el Hotel.
- Realizar trabajos propios del área operativa con el fin de estar en contacto con el personal, los clientes y conocer el funcionamiento de dicha área.
- Estudiar el equipamiento utilizado en el departamento (cantidad y estado).
- Identificar y atender las posibles quejas o reclamaciones, difundiéndolas y dando el seguimiento con los departamentos involucrados, hasta que se resuelvan.
- Proporcionar información al resto de los departamentos sobre huéspedes especiales o situaciones de relevancia.
- Promover las ventas
Se ofrece:
.- Contrato Fijo-Discontinuo con una temporalidad mínima de 9 meses
.- Incorporación inmediata
.- Salario acorde perfil candidato
