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Customer Care Support Manager

hace 3 meses


Madrid, Madrid, España Page Personnel A tiempo completo
¿Has realizado funciones de Manager dentro de un departamento de Call Center?¿Te apasiona el mundo del turismo? ¿Dónde vas a trabajar?

Importante compañía del sector turismo busca incorporar a una persona dentro de su equipo de Customer Care.
Su role principal será Planificar y gestionar de manera eficiente los recursos de personal para asegurar que el Departamento de Customer Care alcanza sus objetivos operativos y de servicio.

¿Qué harás en tu nuevo puesto?

Programar adecuadamente el personal con el objetivo cumplir las necesidades operativas, analizando el volumen de interacciones.
- Asegurar la cobertura del servicio optimizando la asignación de recursos, gestionando horarios y turnos.
- Análisis de datos para preveer patrones de demanda y ajustar la planificación (forecasting & scheduling)
- Comunicación efectiva con los equipos operativos y otros departamentos.
- Análisis de data y presentación de reportes de manera efectiva.

¿A quién buscamos (H/M/D)?

-1 año de experiencia en un rol similar.
- Experiencia con herramientas de gestión y análisis de datos.
- Excel nivel medio.
- Inglés B2
- Conocimientos analíticos para evaluar datos históricos, identificar patrones, realizar proyecciones y optimizar la asignación de recursos.
- Orientación estratégica.

¿Cuáles son tus beneficios?

Contrato indefinido
- Salario 23k - 35k brutos anuales + 2k en variable
- Oficinas ubicadas en Sol.
- Horario Entrada flexible de 08:00 a 10:00, con 30 min para comer no incluidos en la jornada de 8 horas. 8 horas laborales de lunes a jueves, y el viernes 7 horas todo el año.
- Teletrabajo: 12-13 días al trimestre
- Seguro médico
- Beneficios sociales como copago de gimnasio y clases de idiomas