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Key Account Manager
hace 3 meses
Desde TIMUP buscamos un Key Account Manager de Grandes Cuentas para una empresa cárnica en Mataró. Será responsable de gestionar y desarrollar relaciones estratégicas con los clientes más importantes de la empresa. Este rol implica comprender a fondo las necesidades del cliente, ofrecer soluciones personalizadas y asegurar un servicio excepcional para fomentar la lealtad y el crecimiento de las cuentas clave.
Responsabilidades Principales:
Gestión de Relaciones con Clientes:
Desarrollar y mantener relaciones sólidas y duraderas con los principales clientes de la empresa.Actuar como el principal punto de contacto entre la empresa y las cuentas clave.Entender las necesidades y expectativas de los clientes, y asegurar su satisfacción continua.Desarrollo de Negocios:Identificar oportunidades de negocio dentro de las cuentas existentes y potenciales.Proponer y negociar acuerdos comerciales que beneficien tanto a la empresa como al cliente.Desarrollar y ejecutar estrategias para maximizar las ventas y el crecimiento de las cuentas clave.Planificación y Estrategia:Elaborar planes de cuenta detallados que incluyan objetivos de ventas, estrategias de crecimiento y acciones específicas.Colaborar con los equipos internos (marketing, producción, logística, etc.) para asegurar que las necesidades del cliente se satisfagan de manera eficiente.Análisis y Reportes:Analizar datos de ventas y tendencias del mercado para identificar áreas de mejora y oportunidades de crecimiento.Preparar informes regulares sobre el desempeño de las cuentas clave y presentar resultados a la alta dirección.Monitorear y evaluar la competencia y las condiciones del mercado para ajustar las estrategias en consecuencia.Servicio al Cliente:Resolver problemas y quejas de los clientes de manera rápida y efectiva.Asegurar que todos los compromisos con los clientes se cumplan dentro de los plazos acordados.Proveer un alto nivel de servicio al cliente para garantizar la satisfacción y la lealtad a largo plazo.Requisitos:Educación:Licenciatura en Administración de Empresas, Marketing, Ventas o campos relacionados. Se valorará positivamente un MBA o estudios de posgrado en áreas afines.Experiencia:Mínimo 3 años de experiencia en gestión de cuentas clave, preferiblemente en la industria cárnica o alimentaria.Experiencia comprobada en ventas B2B y desarrollo de negocios con grandes cuentas.Conocimientos:Conocimiento profundo del sector Gran Consumo.Familiaridad con técnicas de ventas y negociación.Entendimiento de las dinámicas de la cadena de suministro y logística en la industria alimentaria.Habilidades:Excelentes habilidades de comunicación y negociación.Capacidad para construir y mantener relaciones sólidas con los clientes.Habilidades analíticas y de resolución de problemas.Orientación a resultados y capacidad para trabajar bajo presión.Competencia en el uso de herramientas CRM y software de análisis de ventas.Ofrecemos:Un entorno de trabajo dinámico y colaborativo en una empresa líder en la industria cárnica.Oportunidades de desarrollo profesional y formación continua.Paquete retributivo competitivo.