Senior Clienteling Manager
hace 2 semanas
Job Title: Senior Clienteling Manager
About the Role:
We are seeking a highly skilled Senior Clienteling Manager to join our team at La Roca Village. As a Senior Clienteling Manager, you will be responsible for coordinating and executing the Private Client strategy through HNW clientele. This role requires the skills of a brand ambassador and organisational manager, with a focus on driving HNW high spending and ensuring footfall, spend, and revenue targets throughout the year.
Key Responsibilities:
Build, develop, and manage relationships with HNW guests
Create a Clienteling mindset and culture in the Private Client Services team, Personal Shopper, Retail, and Hospitality
Develop Personal Shopper service and suites strategy into the Black Book database acquisition, working closely with Retail and the brand Referral program
Develop with Hospitality in Village Referral program to acquire and engage HNWI for our Private Client Services and Black Book
Build and develop relationships with 3rd parties (institutions, corporate entities, private clubs, associations, international expat communities) targeting members and HNWI as potential clients
Define and explore new business/incremental revenue opportunities
Develop a strong collaboration with Retail, Marketing/GKE, Hospitality, Business Analysts, etc.
Requirements:
Previous experience working closely with HNW clients
Strong network of HNW clients
Previous experience in a sales role with HNW clients
Experience working in a luxury retail or hospitality environment
Experience attending industry functions, such as National Days, cultural events, association events, and conferences, and providing feedback and information on market and creative trends
Strong communication skills
Fluency in Spanish and English
About Us:
We are a company that values invention, innovation, and risk-taking, and we're looking for colleagues who share these values. If you're a motivated and experienced professional with a passion for luxury retail and clienteling, we'd love to hear from you.
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